Position Overview
Infrastructure and Health Support Services, a division of Canberra Health Services, are responsible for:
- Capital Project Delivery
- Facilities Management
- Operational Support Services
- Business Operations
Reporting to the Executive Group Manager, the Senior Director of Operational Support Services (OSS), is responsible for the provision of a range of client services to support the operations across various Canberra Health Services (CHS) locations. The division is committed to the CHS values, role, and vision.
Duties
Under limited direction from the Executive Group Manager, IHSS, you will:
- Provide high-level advice, leadership and manage the strategic, operational, and evaluative processes required for the efficient and effective provision of Client Services (main reception, residences, mail services, fire safety, transport, volunteers, and switchboard), and Protective Services (physical security, information security, personnel security, and governance security), being the four pillars of the ACT Protective Security Framework.
- Have knowledge of and provide leadership and strategic direction over the Territory’s reporting requirements for the above portfolios.
- Develop and manage financial and human resources for the division including the preparation of the annual budget estimates and management of reporting of financial performance against budgets and business plans.
- In consultation with the Executive Group Manager IHSS, develop, implement, and evaluate policies and processes that support the strategic direction, business plan and KPI’s of the division and IHSS.
- Provide leadership and promote a commitment to ongoing improvement of culture, organisational values and high-quality customer service principles, practices, and attributes.
- Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.
About you
CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.
Behavioural Capabilities
To be successful in this position, you will need:
- Strong organisational skills with a high degree of drive.
- Exceptional communication skills, both verbal and written.
- Adaptability and flexibility to accommodate change and provide responsive services to meet clients’ needs.
- Ability to lead by example, support others and demonstrate integrity.
- Lead change, discover and analyse opportunities for improvement.
Position Requirements / Qualifications
Mandatory
- A current unencumbered ACT Driver’s Licence (or equivalent) is essential.
- This position is a Designated Security Assessed Position under the ACT Protective Security Framework. It is a requirement of the position that the occupant holds a national security clearance of NEGATIVE VETTING 1 or can obtain a national security clearance. The successful applicant will be placed on a temporary contract until successfully obtaining this clearance.
- The successful applicant is expected to be available for weekend/public holidays and after-hours work and will be provided with a work-issued mobile phone, access to flex time and paid allowances in accordance with the current Enterprise Agreement.
- CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.
Desirable
- Relevant public sector management qualifications or experience working in the health sector is desirable and/or
- Relevant private sector experience working in a customer focused operational role.
- Tertiary qualification or substantial relevant experience is preferred.
- Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
- Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.
Please note prior to commencement successful candidates will be required to:
- Undergo a pre-employment National Police Check.
- Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required.
- Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.
What you require (key selection criteria)
These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.
- Demonstrated experience and achievement in a leadership and management role with a track record of delivering quality outcomes in complex environments.
- Demonstrated ability to establish strategic objectives based on applicable whole of government legislation and policies.
- Proven record of providing leadership and management of significant human and financial resources within a changing environment.
- Proficiency in the development, analysis, and implementation of strategic policies preferably within a health environment.
- Demonstrates a commitment to work, health and safety (WH&S) and the positive patient experience and displays behaviour consistent with Canberra Health Services values of Reliable, Progressive, Respectful and Kind.
Work environment description
The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.
| Administrative | Frequency |
|---|---|
| Telephone use | Frequently |
| General computer use | Frequently |
| Extensive keying/data entry | Frequently |
| Graphical/analytical based | Occasionally |
| Sitting at a desk | Frequently |
| Standing for long periods | Occasionally |
| Psychosocial demands | Frequency |
|---|---|
| Distressed People e.g. Emergency or grief situations | Occasionally |
| Aggressive & Uncooperative People e.g. drug / alcohol, dementia, mental illness | Occasionally |
| Unpredictable People e.g. Dementia, mental illness, head injuries | Occasionally |
| Restraining e.g. involvement in physical containment of clients/consumers | Never |
| Exposure to Distressing Situations e.g. Child abuse, viewing dead / mutilated bodies; verbal abuse; domestic violence; suicide | Occasionally |
| Physical demands | Frequency |
|---|---|
| Distance walking (large buildings or inter-building transit) | Occasionally |
| Working outdoors | Occasionally |
| Manual handling | Frequency |
|---|---|
| Lifting 0 - 9kg | Frequently |
| Lifting 10 - 15kg | Occasionally |
| Lifting 16kg+ | Never |
| Climbing | Never |
| Running | Never |
| Reaching | Occasionally |
| Kneeling | Occasionally |
| Foot and leg movement | Occasionally |
| Hand, arm and grasping movements | Occasionally |
| Bending/squatting | Occasionally |
| Bend/Lean Forward from Waist/Trunk twisting | Occasionally |
| Push/pull | Occasionally |
| Sequential repetitive movements in a short amount of time | Occasionally |
| Travel | Frequency |
|---|---|
| Frequent travel – multiple work sites | Occasionally |
| Frequent travel – driving | Occasionally |
| Specific hazards | Frequency |
|---|---|
| Working at heights | Never |
| Exposure to extreme temperatures | Occasionally |
| Operation of heavy machinery e.g. forklift | Never |
| Confined spaces | Never |
| Excessive noise | Occasionally |
| Low lighting | Occasionally |
| Handling of dangerous goods/equipment e.g. gases; liquids; biological. | Never |
| Slippery or uneven surfaces | Occasionally |
Directorate: Canberra Health Services
Division: Infrastructure and Health Support Services (IHSS)
Business Unit: Operational Support Services
Position number: P09735
Position title: Senior Director, Operational Support Services
Classification: Senior Officer Grade A
Location: Canberra Hospital, Garran
Last Reviewed: May 2024
Reporting relationships: Senior Director, Operational Support Services > Executive Group Manager, IHSS > Deputy Chief Executive Officer
Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person-centred care. We provide acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding regions.
More information can be found on the CHS website.
Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind
