Canberra Health Services has an Information Privacy Policy that states how Canberra Health Services keeps information (that is not health information) private.
Information collected
If you visit this websites to read or download information or conduct an online transaction, Canberra Health Services automatically records the following information in their log files:
- Your Internet Protocol (IP) address. The IP Address is a unique numerical identifier used by computers and other devices to identify and communicate with each other over a network. We use the IP Address to direct requested web pages to you where this is required.
- Top level domain name (eg: .com, .net, .gov, .au etc)
- The type of browser and operating system you used
- Date and time of your visit
- The previous site visited
- Which pages are accessed
- The time spent on individual pages and the site overall
- Which files were downloaded
- What keywords you used to search the site
This information may be used to improve these websites and online facilities and to help Canberra Health Services understand how people are using them. The log files do not collect or store personally identifiable information.
Cookies
Canberra Health Services uses Google Analytics, a web analytics service provided by Google Inc. (Google). Google Analytics uses cookies and JavaScript code to enable analysis on usage of these websites and online facilities.
Cookies used by Canberra Health Services’ website do not collect personal information, but may be used to help us tailor advertising that we think may be of interest to users across other channels such as Facebook.
'Cookies' are small pieces of information that are stored by the browser on your computer's hard drive. The data collected about your use of these websites and online facilities is transmitted to and stored on Google's servers. Google uses this data for the purpose of compiling usage reports for Canberra Health Services and providing other services relating to website activity and internet usage.
The reports provided by Google to Canberra Health Services contain only aggregate non-personal data about your use of these websites and online facilities. These reports may contain data relating to pages viewed, files downloaded or the completion of online forms or subscriptions. Canberra Health Services uses the data collected by Google Analytics to improve this website and to help us understand how people are using it.
Google may transfer this data to third parties where required to do so by law, or where third parties process this data on Google's behalf. This may result in disclosure to private persons and organisations and governmental bodies outside of Australia, particularly where the information is stored outside of Australia. This could be coordinated with information from other sources to allow the identification of the person undertaking browsing activity.
You may refuse the use of cookies by selecting the appropriate settings on your browser, and you can opt out of the collection of IP addresses by downloading the Google Analytics opt out browser add-on. Please note that if you do this, you may not be able to use the full functionality of this website.
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Personal information
Personal information is defined as information about an individual whose identity is apparent or reasonably identifiable.
No personal information is collected automatically through this website. All personal information collected and/or stored must be voluntarily provided by you.
Canberra Health Services will only collect personal information about you when you voluntarily participate in an activity that asks for information, such as:
- Sending an enquiry or feedback
- Making a booking
- Undertaking a payment or other transaction
- Opting in to communication or subscription services
Canberra Health Services will collect personal and financial information (e.g. postal address and invoice numbers) where you choose to provide this information. The information requested in each case is required to complete the transaction. The information collected through the online version of the transaction is equivalent to the information collected using the alternate channels.
If you choose not to provide personal information when completing one or more of these activities, you may not be able to complete that activity. If you choose not to participate in these activities, your choice will in no way affect your ability to browse these websites and online facilities.
Canberra Health Services may disclose your personal information to Shared Services Finance, Chief Minister and Economic Development Directorate for the purposes of invoicing you for goods and services that you have received, and the recovery of any outstanding monies owed by you to the Territory in relation to the provision of these goods and services. We may not provide your requested goods or services if you do not agree to this collection and disclosure.
Use of your personal information
Personal information you provide when sending an enquiry or feedback, participating in surveys, making a booking, undertaking a payment or transaction, or opting in to communication or subscription services is strictly used only for the purpose it was collected and where extra information is required in order to provide the service you have requested.
Canberra Health Services may use your contact details to respond appropriately, for example to advise receipt, address issues you identify, or to seek action from another government agency or other organisation.
Survey information is used only for the purpose designated.
If Canberra Health Services asks you for personal information in order to provide you with a service that you have requested then you will be informed how that personal information will be used if you choose to give it to us. Where your information will be shared with another government agency or other organisation, a link to the relevant agency or organisation's privacy policy will be provided.
Canberra Health Services will not share information about you with other government agencies or other organisations without your permission unless:
- it is necessary to provide you with a service that you have requested;
- it is required or authorised by law;
- where permitted general situations exist, such as to lessen or prevent a threat to life, health or safety; to assist with the location of a missing person; or to investigate suspected unlawful activity or serious misconduct relating to our functions.
Storage and security of your personal information
Security measures including, but not limited to, authentication, monitoring, auditing and encryption have been integrated into the design, implementation, contractual arrangements and day-to-day practices of the entire Canberra Health Services operating environment as part of its continuing commitment to risk management.
These security measures ensure the privacy of information while it is being transmitted across the Internet and protect your information against loss, misuse and alteration.
Credit card details are submitted directly to the banking system and are not passed or retained by the ACT Government in any form.
Privacy obligations for ACT Government agencies
With respect to the collection, use and disclosure of personal information, Canberra Health Services is bound by the Information Privacy Act 2014.
Canberra Health Services ensures that appropriate standards are used when service provision is outsourced to the private sector.
If you want to know more about health information please go to the your medical records page.
Digital Health Record
For privacy information on the Digital Health Record (DHR), please see the ACT Health website.
Disclaimer
This website contains links to third party websites. These include links to websites operated by other government agencies, non-profit organisations and private businesses. When you select a link to another web site, you are subject to the privacy policy of the new site. Canberra Health Services is not responsible for the privacy practices or the content of such websites.
Neither the ACT Government, nor any agency, officer nor employee of the ACT Government warrants the accuracy, reliability or timeliness of any information published by this system, nor endorses any content, viewpoints, products or services linked from this system and shall not be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of such information.
Portions of such information may be incorrect or not current. It is your responsibility to verify all information provided by these websites and online facilities and/or websites linked to or from them. Any person or entity that relies on any information obtained from this system does so at his or her own risk.
How to contact us
If you have any comment in relation to any aspect of the collection, use, security of or access to your personal information please contact Canberra Health Services on (02) 5124 0000.
If the issue is not resolved to your satisfaction you may wish to contact the Office of the Australian Information Commissioner.
Consumers who wish to lodge a complaint can contact a Canberra Health Service Consumer Feedback Coordinator via:
- Email - healthfeedback@act.gov.au
- Telephone - (02) 5124 5932
- Online form
- Postal address - Division of Quality, Safety, Innovation and Improvement, Consumer Feedback and Engagement Team, PO Box 11, Woden ACT 2606
CCTV Privacy Statement and Register
Information on how CHS manages the operation, use and management of CCTV within CHS can be found below.
Introduction
In an addition to the obligations placed on the Canberra Health Services (CHS) by the Information Privacy Act 2014 and Human Rights Act 2004, the operation and management of Closed Closed-Circuit Television (CCTV) systems used by CHS are subject to the requirements of the ACT Government Closed Circuit Television Policy.
Use of closed-circuit television
This document identifies the operation, use and management of CCTV within CHS. CHS installs and Operates CCTV systems where necessary for, and directly related to the functions and activities of the directorate. This includes:
- to assist in the protection of CHS people, assets, and infrastructure, which involves capturing footage of CHS based locations including offices, buildings, and facilities.
- to support safety monitoring, emergency response and for criminal investigation and prosecution purposes.
Notice of collection
CHS will take reasonable steps to notify people when they are entering an area where CCTV systems are operating. This notification will normally occur using appropriate signage that will be prominently and clearly displayed. The signage will include:
- the purpose of the CCTV; and/or
- information that enables a person to easily find out the purpose of the CCTV, for example a link to a website with relevant information, or to the Privacy Statement located at https://www.canberrahealthservices.act.gov.au/privacy
Closed-circuit television register
Under section 6.3.1(a) of the ACT Government Closed Circuit Television Policy, CHS is required to maintain and publish, as part of the CHS Information Privacy Policy, a register of all applicable CCTV systems.
This register includes camera locations, purpose and if recorded information is disclosed to another entity, including the name of that entity.
For additional information, please refer to the Canberra Health Services Closed Circuit Television Register CCTV Register.
Sharing CCTV footage
CHS may share footage that has been collected by CCTV systems installed within the grounds or facilities, to assist in the protection of CHS people, assets, and infrastructure.
Under existing approved whole of Government processes, CHS shares footage from the CCTV System with other investigative bodies (such as ACT Policing) to support safety monitoring, emergency response and criminal investigations.
CHS may provide footage which has been collected via the ACT Public Safety CCTV System to other ACT Public Service entities in line with the CHS Privacy Policy and Information Privacy Act 2014.
CCTV Register
The below CCTV register outlines each of the Closed-Circuit Television (CCTV) systems currently owned and operated by the Canberra Health Services (CHS). For further information on how CHS manages personal information collected via the CCTV systems, refer to the CHS Privacy Policy and CCTV Privacy Statement.
| Responsible business unit | System type | Purpose of system | Location | Number of cameras | Signage used to notify persons of the system | Arrangements for regular disclosure with another entity |
|---|---|---|---|---|---|---|
| Protective Services | Avigilon | Protection of people, assets and infrastructure | Canberra Hospital - Yamba Drive Garran (including satalite car parks) | Multiple |  | Under existing approved whole of Government processes, CHS shares footage from the CCTV System with other investigative bodies (such as ACT Policing) to support safety monitoring, emergency response and criminal investigations |
| Protective Services | Avigilon | Protection of people, assets and infrastructure | Tuggeranong Community Health Centre | Multiple | As above | As above |
| Protective Services | Avigilon | Protection of people, assets and infrastructure | Phillip Community Health Centre | Multiple | As above | As above |
| Protective Services | Avigilon | Protection of people, assets and infrastructure | Gungahlin Community Health Centre | Multiple | As above | As above |
| Protective Services | Avigilon | Protection of people, assets and infrastructure | Belconnen Community Health Centre | Multiple | As above | As above |
| Protective Services | Avigilon | Protection of people, assets and infrastructure | Inner North Walk-in Centre | Multiple | As above | As above |
| Protective Services | Avigilon | Protection of people, assets and infrastructure | Weston Walk-in Centre | Multiple | As above | As above |
| Protective Services | Avigilon | Protection of people, assets and infrastructure | Village Creek Centre | Multiple | As above | As above |
| Protective Services | Avigilon | Protection of people, assets and infrastructure | University of Canberra Hospital | Multiple | As above | As above |
| Protective Services | Avigilon | Protection of people, assets and infrastructure | Dhulwa Mental Health Unit | Multiple | As above | As above |
| Protective Services | Avigilon | Protection of people, assets and infrastructure | City Health Centre | Multiple | As above | As above |
| Protective Services | Avigilon | Protection of people, assets and infrastructure | Gawanggal Mental Health Unit | Multiple | As above | As above |
Further information
If you have any questions regarding the operation of CCTV within CHS, please contact CHS.SecurityOps@act.gov.au.
