Position overview

The Infrastructure and Health Support Services (IHSS) Group is responsible for the infrastructure delivery and maintenance and a diverse array of non-clinical support services with the primary focus of delivering timely patient centric solutions across the CHS organisation.

The Canberra Hospital and off-site facilities contain a myriad of highly sophisticated integrated specialised engineering systems that provide vital services to staff, patients, and visitors. The continuity of the engineering plant and equipment is critical to patient safety and is a key focus of the FM operational responsibilities. The Senior Director Maintenance and Service Delivery will be accountable for the effective implementation of maintenance activities across the CHS property portfolio.

This includes accountability for, and oversight of the following FM services:

• Canberra Hospital facilities management
• A large maintenance team with over thirty (30)  personnel including senior managers and trade staff.
• Offsite facilities management (sites other  than Canberra Hospital, excluding North Canberra Hospital)

In leading a team, the Senior Director will ensure that maintenance activities are delivered and are compliant with Australian Standards, Facilities Management (FM) standard inclusions and engineering guidelines. The role will collaborate with other FM Senior Director’s and the IHSS Executive Branch Manager to proactively manage complex building services to maintain service and building compliance, ensure continuity of operation and to minimise unexpected building service outages.

The role will be responsible for the financial management of maintenance works across the portfolio to ensure that maintenance works are delivered within budget, with financial risks identified and escalated to the IHSS EBM.

Extensive facilities management experience and highly developed organisational leadership skills will be required to execute the duties listed below.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following.

Under the direction of the EBM, this role will:

1. Provide strategic leadership to identify and implement processes  to improve the management and delivery of FM maintenance activities, ensuring  the FM maintenance team deliver, efficient, effective, sustainable and  compliant maintenance activities.
2. Manage the integration of off-site facilities into  business-as-usual FM maintenance processes.
3. Provide technical support in the development of maintenance  contracts including but not limited to scope of works development, contractor  management processes and contract review.
4. Be responsible for  the management, reporting and monitoring of repairs and maintenance budgets, while  ensuring maintenance is compliant with legislative frameworks, regulations and  standards as they relate to facilities management.
5. As required,  provide advice to FM Senior Directors and FM EBM to inform asset replacement  and upgrade works, business case development, and infrastructure risk  management.
6. Provide overarching maintenance  services support to Directors and Senior Managers within FM and manage and  coordinate responses to time-sensitive requests, design reviews, maintenance  issues, and development of briefs, minutes, and reports.
7. Undertake  other duties appropriate to this level of classification which contribute to  the operation of the organisation.

Competencies

• Excellent administrative and client focussed skills.
• Strong organisational skills with a high degree of drive.
• Ability to perform in a busy and demanding maintenance environment.

Qualifications

Essential

• Facilities Management – a four-year degree or higher qualification accredited by Engineers Australia or Professionals Australia for recognition as a Professional Engineer (including recognition of equivalent overseas Engineering qualifications) and a minimum of ten years relevant experience in Engineering; or
• Project Management – either:
  • have at least 10 years relevant experience in project management, as described in the work levels; or
  • a diploma in Project Management accredited by an Australian State or Territory tertiary education institution or an equivalent overseas qualification that is eligible for reciprocal recognition in Australia and a minimum of ten years relevant experience in project management; or
  • certification by a professional body, such as the Australian Institute of Project Management (AIPM), to the level of Certified Practicing Project Director (CPPD) or Certified Practicing Portfolio Executive (CPPE), in addition to a relevant degree or higher qualification issued by an Australian State or Territory tertiary education institution; or
  • an equivalent overseas qualification that is eligible for reciprocal recognition in Australia and a minimum of ten years relevant experience in project management.
• A current driver’s license is essential.

Desirable

• Understand how the National Standards and Quality Health Service (NSQHS) indicators align with this role.
• Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework and all other related frameworks.

Experience

Desirable

• Five (5) years’ experience managing operational divisions in a complex environment.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated experience managing multidisciplinary teams to deliver maintenance activities in a highly complex environment.
2. Demonstrated organisational and leadership capabilities to deliver desired outcomes in a complex and challenging environment.
3. Demonstrated knowledge of relevant legislation, regulations, standards and codes of practice in a multidisciplinary engineering environment.
4. Demonstrated highly developed verbal and written communication skills.
5. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.