Position overview

The Patient Accounts team at Canberra Health Services is led by the Chief Financial Officer (CFO) who reports to the Chief Executive Officer. The Division is responsible for developing and maintaining budgets, financial management, and providing strong operational finance and performance reporting analysis across the health service.

This position will provide high-level support to the Patient Accounts, Revenue Data team and be required to have a high level of skills in time management, data integrity, customer focused communication and the ability to work independently and as part of a team to ensure data accuracy for services provided through the Canberra Health Services Directorate.

The Billing Support Officer will be responsible for review of, and basic reporting on data accuracy and completeness related to revenue capture for Canberra Health Service and providing customer service and advice to front line staff related to revenue capture activities.

Key Responsibilities

Under limited direction of the Revenue Data Team Leader, you will perform basic reporting on data accuracy and completeness related to revenue capture for Canberra Hospital and Health Service You will need:

1. Provide high level support to the Business Management & Efficiency Revenue team with routine administrative duties and other duties as required.
2. Review/monitor patient services, to maintain billing accuracy.
3. Maintain patient services, with understanding/knowledge of Medicare Benefits Schedule.
4. Assist divisions in applying standard billing practices, including training front line staff where required.
5. Process and raise invoices in accordance with CHS financial guidelines.
6. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.
7. Coordinate and communicate with the wider Patient Accounts team to ensure data accuracy for accurate billing practices.

Competencies

Specific competencies include, but are not limited to, the following.

• Advanced organisational skills with attention to detail and the ability to manage competing priorities.
• Adaptability and flexibility to accommodate change and provide responsive services to meet organisational needs.
• Commitment to maintaining accurate data and upholding data integrity standards.
• High level, clear and professional communication skills, with the ability to build effective working relationships.
• Effective time management skills, with the ability to meet deadlines under limited supervision.
• Capacity to work both independently and collaboratively as part of a team.
• Understanding of administrative processes and systems, including familiarity with the Medicare Benefits Schedule.

Qualifications

Essential

• N/A

Desirable

• N/A

Experience

Essential

• Experience with DHR (Digital Health Record – EPIC).
• Advanced computer and IT skills, with the ability to navigate various systems and software effectively.
• High level experience using Microsoft Office Suite (e.g., Word, Excel, Outlook).
• Ability to work independently by following process manuals and established guidelines.

Desirable

• Experience in an administrative role in a healthcare or public service environment.
• Knowledge/understanding of the Medicare Benefits Schedule and National Health reform Agreement.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Pre-employment National Police Check.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Understanding of or willingness to learn the principles of the Commonwealth Medical Benefits Schedule (CMBS) and how it applies in a public health facility.
2. Proven well-developed written and verbal communication skills with demonstrated ability to provide a wide range of administrative support functions, including ability to prioritise, show initiative and meet deadlines.
3. Demonstrated experience in managing information technology systems and a high level of computer and keyboard skills across a variety of software programs including information management systems and Microsoft Office Suite.
4. Sound organisational and time management skills, including the ability to organise workloads and set priorities, with ability to do so independently when required.
5. Demonstrated understanding of, and adherence to, safety and quality standards, work, health, and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.