Position overview

The Infrastructure and Health Support Services (IHSS) is responsible for facilities and asset management, delivery of capital and minor projects, and infrastructure services, support and operations. Food & Sterilising Services is a branch of IHSS which is responsible for Sterilising services and Food Services for Canberra Health Services.

The function of the Food Service Department is to prepare and serve meals and beverages to patients, staff and visitors, as well as the provision of services to other facilities of Canberra Health Services north and south of Canberra.

The Food Service Department prepares, cooks and serves an average equates to approximately 3000 meals daily for Canberra Health Services and National Capital Private Hospital.

Food Service is organized into the following functional areas:

• Food Service Administration.
• Operation Support Services - Food preparation and Food Production.
• Patient Services:
  • Meal Plating and Rethermalisation
  • Meal deliveries to patients
  • Menu monitors.
• Cafeteria: Food, meals and drinks for staff and guests.
• Stores; Receipt, dispatch and storage of perishable and non-perishable food supplies.
• External sites: Dhulwa & other Community Centres.

Key Responsibilities

Under limited direction of the Food Services Supervisor, you will perform the duties required of the Operations Officer. You will:

1. Work under general supervision, either individually or in a team environment performing a variety of tasks requiring knowledge of standardised practices and procedures for the Food Services work area, including, but not limited to:
   • The serving, delivery and collection of meals and beverages (for Functions and Staff Cafeteria).
   • Performs various duties to assist in filling customers' orders such as barista work and catering functions.
   • Deliver and collect meals and other food and kitchen products both internally and externally (Stores deliveries and Outstation deliveries with Van).
   • Undertake the preparation of salads, sandwiches, Texture modified meals and supplements.
   • Carrying out duties and coordinating of the ingredients control room (Commissary).
   • Meal preparation, plating of meals and ware washing.
   • Manage and recording of any issues using riskman.
   • Operating and cleaning of all utensils and equipment.
   • Order, replenish and receipt of consumables, materials and deliverables.
   • Resolve basic discrepancies where possible and refer others to the supervisor.
   • Prepare or process stores documents and maintain records.
2. Excellent interpersonal and communication skills, including managing customers, staff interactions and liaise closely with other staff members.
3. Maintain a high-quality patient/customer focused service in the accordance with the operational procedures.
4. Take responsibility for the quality of products being received, produced and prepared, ensuring all worksheets, standard recipes and schedules are observed in the production of food stuff for consumption by patients and clients.
5. Maintain compliance with operational procedures to food safety standards including.
   • Hazard Analysis Critical Control Point (HACCP) to ensure food safety compliance.
   • The Food Standards compliance, nutritional compliance.
   • Accreditation and Regulatory Requirements, and Food Safety Program.
6. Undertaking workplace training commensurate with Food services.
7. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include, but are not limited to, the following.

• Strong communication and interpersonal skills and passionate about high quality customer service.
• Adaptability and flexibility to accommodate change and provide responsive services to meet clients’ needs.
• Strong organisational, coordination and planning skills and a focus on outcomes.

Qualifications

Essential

• The successful applicant will need to be available for rotational morning, evening, weekend and public holiday shifts. Note: Some position’s will not be required to work shifts.
• Current class C Driver’s License.

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework and all other related frameworks.

Experience

Essential

• Relevant Food Industry recognized qualifications and a minimum of 2 years’ experience working professionally in food services is preferred.

Desirable

• N/A

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.
• Be available for weekend and/or after-hours work.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven sound knowledge and experience in food safety practices and Hazard Analysis Critical Control Point (HACCP).
2. Proven ability to work independently and coordinate the daily operations of food services staff across a range of activities and assist with the general planning and organisation of work.
3. Proven ability to work individually and in a team environment, and commitment to ongoing quality improvements for a high-quality patient focused service.
4. Satisfactory completion of training/demonstrated competence in accordance with requirements for this level and proven commitment to professional development.
5. Demonstrated understanding of, and adherence to, safety and quality standards, work, health, and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.