In a life threatening emergency dial Triple Zero (000)


We are available 24 hours per day, 7 days per week to provide urgent mental health assessment, intervention, and treatment for people experiencing serious mental health concerns and for people at risk of suicide.

Who we care for

We care for people in the community or those who have been recently discharged from hospital who need urgent mental health assessment, treatment, and care.

We provide services for people of all ages within the Australian Capital Territory. We visit people in the community to do mental health assessments and provide treatment and care. Our team may visit you at your home or organise to meet with you at your local community health centre.

Psychiatric appointments are free if you have a Medicare Card or Asylum Seeker Card.

How to access this service

All referrals come through Access Mental Health. You can call 24 hours per day, 7 days per week.

What to expect

Our staff provide mental health assessment both by talking with you and, if you agree, people close to you, such as your family, carers, friends, and other medical professionals.

Our staff may:

  • provide you with information about your mental health concerns
  • talk to you about possible medications and treatment
  • talk to you about mental health supports available in the community, and/or
  • refer you for further mental health support by HAART or another service.

What to bring to your appointment

  • Medicare card
  • Any letters or correspondence from your GP
  • Health Care Card and/or concession card (if you have one)
  • Private health insurance card (if applicable/if you want to use it)
  • List of medicines you are currently taking (or the boxes), including medicines you have bought without a prescription, such as herbal supplements and vitamins
  • Previous x-ray films, scans, ultrasounds or any other test results or reports

Where we’re located

We see people in the community, not hospital inpatients. We will usually visit you at home or organise to see you at a community health centre.

Booked appointments only at our health centre locations:

In addition to face-to-face appointments, we can arrange appointments via telehealth.

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In the case of a life threatening emergency, dial Triple Zero (000).

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Contact us

Switchboard Canberra Hospital
(02) 5124 0000

International callers
+61 (2) 5124 0000

Switchboard North Canberra Hospital
(02) 6201 6111

International callers
+61 (2) 6201 6111

Switchboard other hospitals and services
(02) 5124 0000

International callers
+61 (2) 5124 0000

The switchboard handles all calls to, from and within the hospital 24 hours/seven days a week