Position overview

The Tribunal Liaison Assistant reports to the Tribunal Liaison Officer and is expected to provide administrative support to clinical staff and their teams. The service aims to provide collaborative care involving the consumer, their carers and other key services. This also includes the provision of high-quality customer service and attention to detail.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following.

Under limited direction of the Tribunal Liaison Officer, you will liaise regularly with the ACT Civil & Administrative Tribunal to ensure compliance with the Mental Health Act 2015. You will:

1. Provide administrative support to the Tribunal Liaison Officer, including:
   • checking bed lists for new admissions for consumers on PTO’s.
   • preparation, checking and submission of papers to ACAT.
   • data entry regarding hearings and maintaining statistical data.
   • preparation and set up for hearings.
   • the serving of legal documents including but not limited to ED 11 and Psychiatric Treatment Order Applications and consumer correspondence.
   • provision of information to other areas within Mental Health as required.
   • follow up on action items prior to and post tribunal hearings.
2. Attendance at ACAT tribunal hearings as required.
3. Assist the Tribunal Liaison Officer with other duties as necessary.
4. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific responsibilities include, but are not limited to, the following.

• Proven communication and interpersonal skills in the provision of administrative services with health professionals and consumers including the capacity to manage when a stressful/emergencies emerge.
• Ability to work in a team environment.
• Adaptability and flexibility to accommodate change and provide responsive services to meet client needs.
• Demonstrated attention to detail.

Qualifications / Experience

Specific responsibilities include, but are not limited to, the following.

Essential

• N/A

Desirable

• Current driver’s licence.
• Experience within a health administration area.
• Knowledge and experience in the use of relevant medical terminology.
• An understanding in dealing with persons affected with Mental Illness.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Experience or knowledge of the CHS Exceptional Care Framework and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Pre-employment National Police Check.
• Current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated ability to communicate clearly, calmly, and professionally with multidisciplinary clinical teams, legal stakeholders, and consumers, including during periods of distress, urgency, or emergency. Proven capacity to de-escalate situations, provide clear procedural information, and maintain authority, empathy, and professionalism under pressure.
2. Demonstrated ability to exercise initiative, sound judgement, and problem-solving skills in managing competing clinical, legal, and administrative priorities. Proven capacity to independently assess risk, anticipate issues, and meet strict statutory and tribunal timeframes in a fast-paced environment while working collaboratively with clinical and legal stakeholders.
3. Demonstrated experience using clinical and corporate information systems, including Microsoft Office Suite, Digital Health Record (DHR), Clinical Portal, and related databases. Proven ability to maintain high levels of data accuracy, confidentiality, and record integrity within a clinical-legal framework.
4. Demonstrated understanding of and adherence to Work Health and Safety, clinical governance, and quality standards within a mental health setting. Consistently displays behaviours aligned with organisational values through reliable practice, respect for consumer dignity, professional integrity, and a calm, compassionate approach in high-pressure situations.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.