ACT Health have everything you need to know about telehealth (video appointments), including how to make a test call and what to do on the day of your appointment.
FAQs
What is a Telehealth session?
Why use Telehealth?
How will I see the clinician if we are not in the same room?
Videoconferencing is commonly used for Telehealth consultations. It's like a phone call but with video, so you can see the other participants.
Can a family member attend the session with me?
Yes, you can have a family member, carer, or support person attend the appointment with you.
What happens in a Telehealth session?
You will see your treating clinician on a screen. The clinician will be in a quiet office space during the consultation.
Verbal consent is required at the start of your consultation. All staff involved will be introduced, and you will be asked to identify anyone else present. You/your carer can ask questions before, during, and after the consultation.
Do I need a follow-up appointment?
A follow-up appointment will be scheduled if needed.
What if I don’t want to be part of a Telehealth session?
What if I am uncomfortable during the session?
If you feel uncomfortable, speak with your clinician to address your concerns or ask to end the consultation.
Are the sessions private and confidential?
Yes, they are private and secure. They are not recorded. Documentation will be taken and entered into your medical record as usual.
What if I need an interpreter?
For telephone consultations, if you need an interpreter, call the Translating and Interpreting Service (TIS) on 13 14 50.