The Maternity Clinical Care Coordinator plays a pivotal role in supporting the Centenary Hospital for Women & Children’s (CHWC) commitment to delivering safe, high quality, evidence based maternity care. As an expert midwifery practitioner, the position provides advanced clinical leadership, coordination and oversight of activity and staffing within the Birth Suite and Maternity Assessment Unit (MAU) and is a point of escalation for clinical concerns after hours for the maternity and gynaecology inpatient areas as well as providing assistance in emergency obstetric situations throughout the hospital.
Working collaboratively with multidisciplinary teams and consumers, the role ensures timely, comprehensive clinical assessment, case management and consultation for women accessing maternity services. Through leadership in clinical standards, service improvement, education and professional practice, the Maternity Clinical Care Coordinator supports the Clinical Midwifery Manager in Birth Suite/MAU and midwives to achieve excellence in maternity care, support positive patient outcomes and strengthen the overall performance and capability of Women, Youth and Children services.

Specific responsibilities include, but are not limited to, the following.

• Provide advanced midwifery leadership and expert clinical guidance within the Birth Suite and Maternity Assessment Unit and is the point of clinical escalation for the maternity and gynaecology inpatient areas after hours as well as providing assistance in obstetric emergencies in other maternity areas within CHWC and Canberra Hospital, ensuring safe, evidence‑based, woman‑centred care.
• Lead the development, implementation and evaluation of midwifery and nursing policies, guidelines and clinical standards to support excellence in family‑centred, safe and effective care.
• Monitor clinical practice standards and, in collaboration with the Clinical Midwifery Manager (CMM), implement strategies to address identified performance or practice concerns.
• Support the Clinical Midwifery Manager in all areas in providing immediate leadership and support during challenging clinical events, including facilitating staff and consumer debriefing as required.
• Support day‑to‑day operational management of the Birth Suite and MAU, including midwifery workloads, activity coordination.
• Allocate daily midwifery resources in Birth Suite and MAU to ensure safe staffing, appropriate skill mix and opportunities for staff development, including senior support for birth skills and emergency response.
• Identify and escalate workload or safety concerns to the CMM, collaborating to implement timely and effective solutions.
• Coordinate communication and logistics for incoming maternal transfers, including liaison with consultants and the Patient Flow Coordinator. The MCCC on night duty will also manage patient flow within the maternity gynaecology inpatient areas.
• Provide visible leadership, coaching and performance development for midwifery staff, fostering a culture of professionalism and continuous improvement.
• Contribute to human resource functions including rostering support, coding requirements and management of complex workforce, WHS and industrial matters.
• Lead and participate in quality improvement initiatives, service redesign, policy development and strategic planning activities to enhance maternity care delivery.
• Promote trauma‑informed, family‑focused care and support cultural change initiatives that strengthen patient safety and consumer experience.
• Coordinate complex care journeys in partnership with multidisciplinary teams, ensuring women and families remain central to decision‑making and care delivery, while maintaining accountability for personal clinical practice and ongoing professional development.
• Undertake additional duties appropriate to this classification level that contribute to the effective operation of the service.

Specific responsibilities include but are not limited to the following.

• Demonstrates high‑level midwifery knowledge and advanced clinical skills and assessment, problem‑solving and decision‑making skills within a high‑acuity Birthing Unit and Maternity Assessment Unit environment. Provides expert guidance in complex and rapidly evolving clinical situations.
• Provides strong clinical and professional leadership, ensuring safe, evidence‑based, woman‑centred care. Acts as a senior clinical resource for staff and contributes to maintaining high standards of practice across the service.
• Exhibits expert planning, prioritisation and coordination skills to support daily operational management, patient flow, staffing allocation and activity oversight, ensuring safe and efficient service delivery.
• Provides coaching, mentoring, supervision and professional support to midwifery and nursing staff. Facilitates clinical teaching, in‑service education and supports staff to maintain professional portfolios and evidence of learning.
• Builds respectful, effective relationships with consumers, multidisciplinary teams and key stakeholders. Works collaboratively to achieve optimal clinical outcomes, foster a positive practice environment and maintain clear, compassionate communication.
• Leads and participates in quality improvement activities, clinical audits, research and service evaluation. Uses evidence to inform practice changes and uphold high standards of safety, effectiveness and patient experience.
• Contributes to the development, review and implementation of clinical guidelines, procedures and service pathways. Ensures alignment with contemporary evidence, regulatory requirements and organisational priorities.
• Acts as a change agent, supporting the implementation of innovation, redesign initiatives and improvement programs. Demonstrates a positive, proactive attitude towards change and models behaviours that support service transformation.
• Demonstrates accountability for safe clinical care and professional practice. Contributes to organisational objectives, performance metrics and reporting requirements while upholding CHS values and behavioural expectations.
• Exhibits strong leadership capability, professionalism and resilience. Maintains composure in challenging situations, adapts to competing priorities and serves as a role model for respectful, consumer‑focused, culturally safe care.

Specific responsibilities include, but are not limited to, the following.

Essential

• Tertiary Qualification or related qualification in Midwifery
• Registered or eligible for registration with the Australian Health Practitioner Regulation Agency (AHPRA).

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Have or working towards post graduate studies in Management and/or Leadership.

Specific responsibilities include, but are not limited to, the following.

Essential

• A minimum of 5 years’ experience post registration working professionally in midwifery or nursing, with extensive experience in Birthing and ability to provide support in both Birthing and MAU.
• Strong leadership skills, including capacity to build cohesive high performing teams.
• Experience or knowledge of the CHS Exceptional Care Framework, Clinical Governance Framework, and all other related frameworks.

Desirable

• Prior experience in leadership roles, within birthing unit or MAU or similar.
• Strong organisational skills, including the capacity to simultaneously manage and prioritise multiple issues, demonstrating a high degree of drive.
• Resilience and adaptability in a dynamic health environment.

Appointment to this position is conditional on being granted and retaining appropriate clearances.

• Pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

All employees are required to:

• adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct
• act in accordance and comply with all relevant Safety and Quality policies and procedures.
• Comply with all relevant clinical and/or competency standards.
• Be available for weekend and after-hours work including night duty across a seven day rotating roster

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated high‑level midwifery knowledge, advanced clinical assessment, critical thinking and decision‑making in high‑acuity maternity settings such as the Birthing Unit and Maternity Assessment Unit. Proven ability to provide expert clinical advice, lead during complex or deteriorating situations, and support safe, evidence‑based, woman‑centred care.
2. Proven capability to coordinate day‑to‑day clinical operations including patient flow, workload management and allocation of staffing resources. Demonstrated strong organisational, interpersonal and communication skills that enable effective collaboration with multidisciplinary teams, consumers and external stakeholders.
3. Demonstrated leadership capacity to motivate, inspire and support staff through coaching, supervision and professional development. Proven ability to manage conflict and performance issues constructively, role‑model professional behaviour and contribute to a positive, culturally safe and respectful practice environment.
4. Demonstrated experience leading or contributing to quality improvement initiatives, clinical audits, risk management processes and service redesign. Proven ability to integrate evidence and research into clinical practice, support innovation and change, and contribute to strategic and operational planning across maternity services.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.

Administrative	Frequency
Telephone use	Frequently
General computer use	Frequently
Extensive keying/data entry	Frequently
Graphical/analytical based	Occasionally
Sitting at a desk	Frequently
Standing for long periods	Frequently

Travel	Frequency
Frequent travel – multiple work sites	Never
Frequent travel – driving	Never

Physical demands	Frequency
Distance walking (large buildings or inter-building transit)	Occasionally
Working outdoors	Never

Psychosocial demands	Frequency
Distressed People e.g. Emergency or grief situations	Frequently
Aggressive & Uncooperative People e.g. drug / alcohol, dementia, mental illness	Occasionally
Unpredictable People e.g. Dementia, mental illness, head injuries	Frequently
Restraining e.g. involvement in physical containment of clients/consumers	Never
Exposure to Distressing Situations e.g. Child abuse, viewing dead / mutilated bodies; verbal abuse; domestic violence; suicide	Frequently

Specific hazards	Frequency
Working at heights	Never
Exposure to extreme temperatures	Never
Operation of heavy machinery e.g. forklift	Never
Confined spaces	Never
Excessive noise	Occasionally
Low lighting	Occasionally
Handling of dangerous goods/equipment e.g. gases; liquids; biological.	Occasionally
Slippery or uneven surfaces	Occasionally

Manual handling	Frequency
Lifting 0 – 9kg	Frequently
Lifting 10 – 15kg	Frequently
Lifting 16kg+	Occasionally
Climbing	Occasionally
Running	Never
Reaching	Frequently
Kneeling	Occasionally
Foot and leg movement	Occasionally
Hand, arm and grasping movements	Occasionally
Bending/squatting	Occasionally
Bend/Lean Forward from Waist/Trunk twisting	Occasionally
Push/pull	Occasionally
Sequential repetitive movements in a short amount of time	Never