The Central Outpatient Department (COPD) at Canberra Hospital sits within the Division of Cancer and Ambulatory Support (CAS), providing clinic-based care to a wide variety of medical and surgical specialties. Nursing staff work across medical and surgical services including neurology, neurosurgery, endocrinology, general medicine, rheumatology, dermatology, infectious diseases, orthopaedics, plastics, vascular, urology, ear nose & throat and oral and maxillofacial.

The Clinical Nurse Manager (CNM) role is a composite role of both clinical and managerial responsibilities and reports to the Assistant Director of Nursing for Cancer and Ambulatory Support. The CNM provides expert leadership in supporting and coordinating a clinical service team to ensure proficient, professional, and appropriate day to day operational management of client care delivery.

The CNM works collaboratively with multidisciplinary teams and key stakeholders and ensures practice standards, relevant policies, processes and budgetary requirements are met. Additionally, the CNM is responsible and accountable for upholding the strategic direction and clinical governance across the Central Outpatients services.

Specific responsibilities include, but are not limited to, the following.

• Provide management and leadership to all aspects of services within the Central Outpatients Department, including clinical practice, workforce planning, rostering, fiscal management, stakeholder engagement, and supporting education and professional development of self and others.
• Works collaboratively with team members to identify learning needs and enhance clinical skills, expertise and professional development to achieve the strategic objectives within the Central Outpatients Department.
• Partakes in the development, maintenance and review of clinical standards, policies and protocols that contribute to the provision of safe, efficient, client focused, and timely access to care.
• Facilitates the provision of a supportive, positive and opportunistic learning environment for students, new graduate nurses, temporary/casual and permanent staff members.
• Maintain a high level of interpersonal and communication skills to work in concordance with the unit’s multidisciplinary teams and key stakeholders to facilitate appropriate operational management, planning and performance.
• Provide support through the facilitation of structured reflective feedback and/or debriefing sessions amongst individual or staffing groups.
• Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Specific competencies include but are not limited to the following.

• Managing and positively influencing teams, processes and practice improvement.
• Adaptability and flexibility to accommodate change and provide responsive services to meet patients’ needs
• Highly organised and self-motivated.
• Strong ability to work collaboratively within a multidisciplinary team, with a high level of verbal and written communication skills.
• Nursing rostering
• Scheduling

Specific qualifications include, but are not limited to, the following.

Essential

• Tertiary qualification in nursing.
• Registered, or eligible to register with the Australian Health Practitioner Regulation Agency (AHPRA).

Desirable

• Relevant post graduate qualifications
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Specific experience includes, but is not limited to, the following.

Essential

• Minimum of 5 years’ full time equivalent experience working professionally as a Registered Nurse
• Experience in nursing leadership
• Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework and all other related frameworks.

Desirable

• Prior experience in ambulatory care will be highly desirable

Appointment to this position is conditional on being granted and retaining appropriate clearances.

• Pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

All employees are required to:

• adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct
• act in accordance and comply with all relevant Safety and Quality policies and procedures.
• Comply with all relevant clinical and/or competency standards.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven achievement in the effective leadership and management of contemporary nursing services, with developed financial and human resource management skills to meet service needs and operational targets.
2. Demonstrates a high level of interpersonal and problem-solving skills to effectively coordinate operational requirements for the delivery of quality and timely access to care within the ambulatory care setting.
3. Demonstrated ability to consult, collaborate and negotiate with internal and external key stakeholders, service organisations, consumers and colleagues within the multidisciplinary environment to cultivate productive working relationships and to support best health outcomes for consumers.
4. Demonstrated commitment to ongoing evidence-based nursing practice, clinical research, quality service practice, education and professional development of self and others.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.

Administrative	Frequency
Telephone use	Frequently
General computer use	Frequently
Extensive keying/data entry	Frequently
Graphical/analytical based	Occasionally
Sitting at a desk	Frequently
Standing for long periods	Occasionally

Travel	Frequency
Frequent travel – multiple work sites	Occasionally
Frequent travel – driving	Occasionally

Physical demands	Frequency
Distance walking (large buildings or inter-building transit)	Occasionally
Working outdoors	Never

Psychosocial demands	Frequency
Distressed People e.g. Emergency or grief situations	Occasionally
Aggressive & Uncooperative People e.g. drug / alcohol, dementia, mental illness	Occasionally
Unpredictable People e.g. Dementia, mental illness, head injuries	Occasionally
Restraining e.g. involvement in physical containment of clients/consumers	Occasionally
Exposure to Distressing Situations e.g. Child abuse, viewing dead / mutilated bodies; verbal abuse; domestic violence; suicide	Occasionally

Specific hazards	Frequency
Working at heights	Never
Exposure to extreme temperatures	Never
Operation of heavy machinery e.g. forklift	Never
Confined spaces	Never
Excessive noise	Occasionally
Low lighting	Occasionally
Handling of dangerous goods/equipment e.g. gases; liquids; biological.	Occasionally
Slippery or uneven surfaces	Occasionally

Manual handling	Frequency
Lifting 0 – 9kg	Frequently
Lifting 10 – 15kg	Occasionally
Lifting 16kg+	Never
Climbing	Never
Running	Never
Reaching	Occasionally
Kneeling	Occasionally
Foot and leg movement	Occasionally
Hand, arm and grasping movements	Occasionally
Bending/squatting	Occasionally
Bend/Lean Forward from Waist/Trunk twisting	Occasionally
Push/pull	Occasionally
Sequential repetitive movements in a short amount of time	Occasionally