CHS is committed to whole-of-system management through the establishment of an Integrated Operations Centre (IOC), with an operations management function that brings together three things: Operational planning, Scheduling, and Daily response/oversight of clinical operations.

To be successful, you will be a consummate professional who is confident with a high workload, adaptable and responsive. You will be able to quickly acquire knowledge and understanding of situations, working productively with a range of stakeholders. You will have sound technical skills and ability to use office-based systems for data management and analytics.

Specific responsibilities include, but are not limited to, the following.

Reporting to the Director of Nursing (Site Operations), the Stream Manager will actively manage the end-to-end process of patients accessing CHS clinical services via planned and unplanned admissions. You will:

1. Provide effective leadership and direction to multidisciplinary teams across CHS, defining the stream plan is for the day, whether the plan is likely to unfold as planned, what tolerances or controls are being breached and what responses are either appropriate or necessary.
2. Provide expert operations management advice, monitoring and reporting on initiatives and strategic priorities of the IOC and CHS.
3. Coordinate, manage and be responsible for the safe and efficient flow of patients in and through the Acute Service Stream ensuring proficiency and appropriateness of patient care delivery at an operational level. This includes proactive prevention of relevant clinical category breaches and flow issues.
4. Represent the Acute Service Stream at operational huddles, providing daily and forecasted capacity and demand, identifying and managing stream queues with an emphasis on the Emergency Department, Operating theatres and Procedural Suites.
5. Provide effective leadership and direction to staff in all aspects of clinical operations including the development and monitoring of professional practices which support models of care, statutory obligations, professional development, workforce planning and quality improvement inclusive of the National Standards for Quality and Safety in Healthcare in the work environment.
6. Provide a central point of contact for the TCH General Manager and Director of Nursing (Site Operations) regarding stream capacity, performance and constraint, and escalation management should this be required.
7. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Specific responsibilities include but are not limited to the following:

• Strategic Leadership and Systems Thinking. Contributes to meeting whole-of-organisation patient flow strategy, applying systems thinking to optimise access, capacity, and patient outcomes across the continuum of care.
• Identify and review system barriers to flow and privdes, data-driven leadership in complex environments, ensuring efficient patient throughput, bed utilisation, and achievement of performance targets
• Builds strong relationships across operational teams; influences outcomes and acts as a central coordination point for site operations.
• Ensures alignment with NSQHS Standards, promotes a culture of safety and continuous improvement, and manages risk to support high-quality care.
• Leads transformation and innovation in patient flow, while maintaining composure and effectiveness during high-demand, escalation, and crisis situations.

Specific responsibilities include, but are not limited to, the following.

Essential

• Be registered or be eligible for registration as a Registered Nurse with the Australian Health Practitioner Regulation Agency (AHPRA).
• Motivated, enthusiastic and a strong communicator to effectively liaise with internal and external stakeholders.

Desirable

• Relevant post graduate qualifications in nursing, health management or leadership

Specific responsibilities include but are not limited to the following.

Essential

• A minimum of five years’ fulltime equivalent experience working professionally in acute care setting
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework and all other related frameworks.

Desirable

• Highly developed interpersonal and strong leadership skills with the ability to apply critical thinking.
• Adaptability and flexibility to accommodate change and provide responsive services to meet patient and staff needs.

Please note prior to commencement successful candidates will be required to:

• Obtain a Compliance Certificate from OMU (Occupational Medicine Unit) relating to assessment, screening & vaccination processes against specified infectious diseases.
• Undergo a pre-employment National Police Check.

All employees are required to:

• adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct
• act in accordance and comply with all relevant Safety and Quality policies and procedures.
• Comply with all relevant clinical and/or competency standards.
• Be available for weekend and/or after-hours work.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven record of achievement in operational management of services, leadership, planning and policy development skills at a clinical management level.
2. Demonstrated high level conceptual, analytical and innovative problem-solving skills in service delivery, resource, quality and risk management.
3. Highly developed communication, negotiation and delegation skills in a multidisciplinary framework and a proven commitment to the development of a learning, teaching, quality improvement and research orientated work environment.
4. Knowledge and understanding of current issues, developments, future directions and innovations in nursing and healthcare with the ability to lead and manage cultural and organisational change.
5. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.

Administrative	Frequency
Telephone use	Frequently
General computer use	Frequently
Extensive keying/data entry	Frequently
Graphical/analytical based	Frequently
Sitting at a desk	Occasionally
Standing for long periods	Frequently

Travel	Frequency
Frequent travel – multiple work sites	Never
Frequent travel – driving	Never

Physical demands	Frequency
Distance walking (large buildings or inter-building transit)	Frequently
Working outdoors	Occasionally

Psychosocial demands	Frequency
Distressed People e.g. Emergency or grief situations	Frequently
Aggressive & Uncooperative People e.g. drug / alcohol, dementia, mental illness	Frequently
Unpredictable People e.g. Dementia, mental illness, head injuries	Frequently
Restraining e.g. involvement in physical containment of clients/consumers	Occasionally
Exposure to Distressing Situations e.g. Child abuse, viewing dead / mutilated bodies; verbal abuse; domestic violence; suicide	Occasionally

Specific hazards	Frequency
Working at heights	Never
Exposure to extreme temperatures	Never
Operation of heavy machinery e.g. forklift	Never
Confined spaces	Never
Excessive noise	Never
Low lighting	Never
Handling of dangerous goods/equipment e.g. gases; liquids; biological.	Occasionally
Slippery or uneven surfaces	Occasionally

Manual handling	Frequency
Lifting 0 – 9kg	Occasionally
Lifting 10 – 15kg	Occasionally
Lifting 16kg+	Occasionally
Climbing	Never
Running	Never
Reaching	Occasionally
Kneeling	Occasionally
Foot and leg movement	Frequently
Hand, arm and grasping movements	Frequently
Bending/squatting	Occasionally
Bend/Lean Forward from Waist/Trunk twisting	Occasionally
Push/pull	Occasionally
Sequential repetitive movements in a short amount of time	Occasionally