The Central Outpatient Department (COPD) at Canberra Hospital sits within the Division of Cancer and Ambulatory Support (CAS), providing clinic-based care to a wide variety of medical and surgical specialties. Nursing staff work across medical and surgical services including neurology, neurosurgery, endocrinology, general medicine, rheumatology, dermatology, infectious diseases, orthopaedics, plastics, vascular, urology, ear nose & throat and oral and maxillofacial. Alongside the Registered Nurse Level 2’s who have a focus on one or more specialities, the primary focus for this position is to provide support, leadership and guidance to all services supported within the Central Outpatient Department.

Under the supervision of the Clinical Nurse Manager, the Central Outpatients Registered Nurse Level 2 (RN2) role is to work alongside clinicians and key stakeholders to coordinate safe, effective, and timely access to care. This role will support the services by triaging referrals, managing clinic schedules, supporting staff and act as a role model to promote evidence-based practice. The role requires excellent communication skills to work in concordance with the multidisciplinary team. Clinic schedules primarily run from Monday to Friday from 0800-1800, although some after-hours work may be required.

Specific responsibilities include, but are not limited to, the following.

• Work collaboratively with team members to identify learning needs and enhance clinical skills, expertise and professional development within the ambulatory setting
• As required, facilitate patient flow of clinics through timely review of clinical lists and ensuring pre-appointment readiness for patients requiring initial and follow up appointments
• Assist with the collection, collation and analysis of data to evaluate patient outcomes, service demand and facilitate appropriate patient access to timely care
• Maintain a high level of interpersonal and communicational skills to work in concordance with the unit’s multidisciplinary teams and facilitate appropriate patient assessment, education, and care planning.
• Provide leadership and mentorship to Registered Nurses Level 1, Enrolled Nurses, new graduates and students to facilitate the provision of a supportive, positive, and opportunistic learning environment.
• In collaboration with the Advanced Practice Nurse(s), Clinical Nurse Manager and Clinical Development Nurse, assist with review and development of clinical policies, education, procedures, and practices which contribute to the delivery of high-quality care.
• Facilitate evidence-based quality improvement activities that reflect the changing trends in medical & surgical outpatient service delivery and align with the National Safety and Quality Health Service (NSQHS) Standards
• Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Specific responsibilities include but are not limited to the following.

• Strong organisational skills with a high degree of drive
• Work in collaboration with peers and others to create a positive practice environment that achieves best practice outcomes for recipients of healthcare services
• Proactively engage with the Clinical Nurse Manager and others to achieve best practice outcomes within the work unit.
• Have an advanced level of knowledge and skills compared to an RN Level 1 and an advanced level of nursing knowledge and skills within outpatient nursing
• Adaptability and flexibility to accommodate change and provide responsive services to meet needs
• An ability to work respectfully in partnership with a range of stakeholders, while concurrently demonstrating leadership

Specific responsibilities include, but are not limited to, the following.

Essential

• Registered or eligible for registration with the Australian Health Practitioner Regulation Agency (AHPRA).

Desirable

• Have a post-graduate qualifications in clinical nursing, leadership or similar
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Specific responsibilities include, but are not limited to, the following.

Essential

• Minimum of four (4) years clinical experience in a similar role and role environment

Desirable

• Prior experience in wound management, orthopaedics, urology, vascular, plastic surgery, Ear Nose and Throat or Oral Maxillofacial will be highly desirable
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.

Appointment to this position is conditional on being granted and retaining appropriate clearances.

• Pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

All employees are required to:

• adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct
• act in accordance and comply with all relevant Safety and Quality policies and procedures.
• Comply with all relevant clinical and/or competency standards.
• The majority of the prescribed work hours is between 0800-1800. There may be some weekend and/or after-hours work.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven advanced clinical knowledge and skills to ensure patient assessment, clinical care planning and education is undertaken and coordinated to meet the needs of patients and families
2. Demonstrated organisational and problem-solving skills to determine priorities and meet deadlines to ensure effective and efficient patient care within the ambulatory care setting.
3. Demonstrated commitment to ongoing evidence-based nursing practice, clinical research, reflective practice, education and professional development of self and others.
4. Demonstrated understanding of quality improvement methods and an ability to apply the National Safety and Health Services standards to service delivery in the ambulatory care setting
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.

Administrative	Frequency
Telephone use	Frequently
General computer use	Frequently
Extensive keying/data entry	Frequently
Graphical/analytical based	Occasionally
Sitting at a desk	Frequently
Standing for long periods	Frequently

Travel	Frequency
Frequent travel – multiple work sites	Never
Frequent travel – driving	Never

Physical demands	Frequency
Distance walking (large buildings or inter-building transit)	Occasionally
Working outdoors	Never

Psychosocial demands	Frequency
Distressed People e.g. Emergency or grief situations	Occasionally
Aggressive & Uncooperative People e.g. drug / alcohol, dementia, mental illness	Occasionally
Unpredictable People e.g. Dementia, mental illness, head injuries	Occasionally
Restraining e.g. involvement in physical containment of clients/consumers	Never
Exposure to Distressing Situations e.g. Child abuse, viewing dead / mutilated bodies; verbal abuse; domestic violence; suicide	Occasionally

Specific hazards	Frequency
Working at heights	Never
Exposure to extreme temperatures	Never
Operation of heavy machinery e.g. forklift	Never
Confined spaces	Occasionally
Excessive noise	Occasionally
Low lighting	Occasionally
Handling of dangerous goods/equipment e.g. gases; liquids; biological.	Occasionally
Slippery or uneven surfaces	Occasionally

Manual handling	Frequency
Lifting 0 – 9kg	Frequently
Lifting 10 – 15kg	Occasionally
Lifting 16kg+	Never
Climbing	Never
Running	Never
Reaching	Frequently
Kneeling	Occasionally
Foot and leg movement	Frequently
Hand, arm and grasping movements	Frequently
Bending/squatting	Frequently
Bend/Lean Forward from Waist/Trunk twisting	Frequently
Push/pull	Occasionally
Sequential repetitive movements in a short amount of time	Frequently