The Decision Support Unit (DSU) is led by an Executive Group Manager reporting to the Chief Operating Officer within Canberra Health Services (CHS). The DSU’s role includes:

• Promoting accountability to achieve strategic goals and building organisational capability to align Activity. Based Funding (ABF) and Operational Planning.
• Provision of ICT Services for CHS.
• Provision of data quality.
• Provision of Health Information Services.
• Provision of decision support services to enable operational and non-operational planning and quality reporting. Reporting directly to the Director, Data Quality within the Decision.

Support Unit (DSU), the Assistant Director, Data Quality is responsible for analysing, interpreting and improving health data to support the organisation’s strategic decision-making processes and ensuring compliance with all necessary regulations and requirements. This role involves analysis of health related data and collaborating with stakeholders to ensure that accurate and reliable health data is available to support patient care and operational requirements.

Operational efficiency, quality assurance and compliance:

1. Assisting with the development and implementation of data quality standards, guidelines and procedures.
2. Conducting regular data quality assessments to identify data incompleteness, inconsistencies, and errors, and support data rectification.
3. Collaboration with stakeholders to implement data correction initiatives and provide advice on data best practices and procedures.
4. Delivering against set goals including the identity and provision of accurate data reflecting activity and service.
5. Engaging with clinicians across CHS regarding data projects and improvements.
6. Undertaking other duties appropriate to this level of classification which contribute to the operation of the organisation.

• Strong analytical and problem-solving capabilities.
• High level communications skills, with demonstrated capability to effectively communicate with staff across the organisation.
• Strong organisational skills with a high degree of initiative and drive.

Specific responsibilities include, but are not limited to, the following.

Essential

• Patient activity data experience.

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Specific responsibilities include but are not limited to the following.

Essential

• Demonstrated experience in health data quality analysis, health informatics, or related role.

Desirable

• Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework and all other related frameworks.

• Pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Highly developed oral, inter-personal and written communication, liaison and negotiation skills, together with the ability to work independently and collaboratively within a team environment.
2. Strong analytical and problem-solving skills with attention to detail.
3. Demonstrated experience to developing and performing data quality processes, findings and resolutions.
4. Proven experience with electronic health records or information systems, and data quality tools.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.

Administrative	Frequency
Telephone use	Frequently
General computer use	Frequently
Extensive keying/data entry	Frequently
Graphical/analytical based	Occasionally
Sitting at a desk	Frequently
Standing for long periods	Never

Psychosocial demands	Frequency
Distressed People e.g. Emergency or grief situations	Occasionally
Aggressive & Uncooperative People e.g. drug / alcohol, dementia, mental illness	Occasionally
Unpredictable People e.g. Dementia, mental illness, head injuries	Occasionally
Restraining e.g. involvement in physical containment of clients/consumers	Never
Exposure to Distressing Situations e.g. Child abuse, viewing dead / mutilated bodies; verbal abuse; domestic violence; suicide	Occasionally

Physical demands	Frequency
Distance walking (large buildings or inter-building transit)	Occasionally
Working outdoors	Never

Manual handling	Frequency
Lifting 0 - 9kg	Occasionally
Lifting 10 - 15kg	Never
Lifting 16kg+	Never
Climbing	Never
Running	Never
Reaching	Occasionally
Kneeling	Never
Foot and leg movement	Occasionally
Hand, arm and grasping movements	Occasionally
Bending/squatting	Occasionally
Bend/Lean Forward from Waist/Trunk twisting	Occasionally
Push/pull	Occasionally
Sequential repetitive movements in a short amount of time	Occasionally

Travel	Frequency
Frequent travel – multiple work sites	Occasionally
Frequent travel – driving	Never

Specific hazards	Frequency
Working at heights	Never
Exposure to extreme temperatures	Never
Operation of heavy machinery e.g. forklift	Never
Confined spaces	Never
Excessive noise	Never
Low lighting	Never
Handling of dangerous goods/equipment e.g. gases; liquids; biological.	Never
Slippery or uneven surfaces	Occasionally