Position Overview

Duties

One of the main roles of the HBPC TL is holding and answering the 24-hour line. This is the number given to our patients and their loved ones to call if they have any questions or concerns, this number is also called by staff who are out on the road and need guidance, and other healthcare professionals seeking advice or wishing to place a referral.

Under limited direction of the CNC, you will perform. The following duties:

1. Receive handover from LINK and follow up on overnight concerns; run the morning huddle to update staff and flag issues.
2. Allocate staff to daily snapboard, book new admissions based on urgency and capacity and support staff to start their visits early.
3. Monitor Home-Based patients: run daily report on location, phase, and unscheduled visits.
4. Coordinate with inpatient CNC for potential admissions; update families and arrange transport.
5. Alongside the CNC, run weekly MDT for bereavement and patients of concern, support referrals to other services.
6. Support new staff orientation and assist with clinical handovers and debriefs.
7. Check drug count daily with TL and evening RN; hand over to evening shift.

About you

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

Behavioural Capabilities

1. Individual initiative with strong problem solving and consultation skills.
2. High level of communication and interpersonal skills.
3. A commitment to practicing holistic health care that considers and is sensitive to a person’s unique care needs.
4. Ability to liaise effectively with staff at all levels across disciplines.
5. Good time management skills.

Position Requirements / Qualifications

Mandatory

• Be registered or be eligible for registration with the Australian Health Practitioner Regulation Agency (AHPRA).
• Have a minimum of 3 years post grad experience in nursing.
• Have experience working in Palliative Care, with the understanding of the fundamentals of Palliative Care.
• CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.

Highly Desirable

• Previous experience in leadership roles.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework and all other related frameworks.

Please note prior to commencement successful candidates will be required to:.

• Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required.
• Undergo a pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrate extensive and recent clinical experience including assessment of patients with complex care needs, including, physical, psychosocial, cultural, emotional and spiritual.
2. Demonstrate your ability to problem solve with minimal supervision and escalate appropriately to reach a positive outcome.
3. Well-developed communication and interpersonal skills working within a multidisciplinary team.
4. Computer literacy and understanding of DHR.
5. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.

Work Environment Description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.