The Division of Surgery is responsible for delivering inpatient and outpatient surgical services. The Division includes Surgical Bookings and Pre-Admission Clinic, Anaesthesia, Pain Management Unit, Operating Theatres, Post-Anaesthetic Care Unit, Day Surgery Unit, Admissions, Day Procedure Unit, Endoscopy, and specialist surgical ward areas.

Surgical Bookings Clerks are responsible for scheduling surgical procedures and pre-admission appointments, liaising with patients and carers as well as maintaining Surgical Waiting Lists. The role works closely with Surgical Liaison Nurses and the ADON of Surgical Scheduling.

1. Manage the surgical waiting lists of surgeons in accordance with ACT Health Surgical Access Policy
2. Booking of theatre lists in accordance with ACT Health Surgical Access Policy and in consultation with surgeons, anaesthetists and theatre management
3. Data input from the Request for Information in accordance with CHS Elective Surgical Access Policy
4. Maintaining up to date personal information for all patients awaiting surgery
5. Liaise with patients and provide accurate information and assistance regarding waiting times and booking of procedures
6. Regular auditing of surgical waiting lists in accordance with ACT Health Surgical Access Policy
7. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

• Strong communication, negotiation, and networking skills.
• Strong organisational skills with a proactive approach to tasks.
• Be an innovative part of the surgical scheduling team.

Specific responsibilities include, but are not limited to, the following.

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Specific responsibilities include but are not limited to the following.

Essential

• Customer Service Experience.

Desirable

• Prior experience in surgical scheduling will be highly desirable.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework and all other related frameworks.

• Pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

All employees are required to:

• adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct
• act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Sound knowledge of surgical waiting list and theatre booking management or the ability to acquire this quickly.
2. Sound computer skills in the Microsoft Office package with accurate data recording skills.
3. Excellent interpersonal skills, with the ability to liaise effectively with surgeons, nurses, patients and colleagues and ability to prioritise workloads and meet timeframes.
4. Ability to work as part of a multi-disciplinary team and sound knowledge of medical terminology.
5. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.

Administrative	Frequency
Telephone use	Frequently
General computer use	Frequently
Extensive keying/data entry	Frequently
Graphical/analytical based	Occasionally
Sitting at a desk	Frequently
Standing for long periods	Never

Psychosocial demands	Frequency
Distressed People e.g. Emergency or grief situations	Occasionally
Aggressive & Uncooperative People e.g. drug / alcohol, dementia, mental illness	Occasionally
Unpredictable People e.g. Dementia, mental illness, head injuries	Occasionally
Restraining e.g. involvement in physical containment of clients/consumers	Never
Exposure to Distressing Situations e.g. Child abuse, viewing dead / mutilated bodies; verbal abuse; domestic violence; suicide	Never

Physical demands	Frequency
Distance walking (large buildings or inter-building transit)	Occasionally
Working outdoors	Never

Manual handling	Frequency
Lifting 0 - 9kg	Occasionally
Lifting 10 - 15kg	Occasionally
Lifting 16kg+	Never
Climbing	Never
Running	Never
Reaching	Never
Kneeling	Never
Foot and leg movement	Never
Hand, arm and grasping movements	Occasionally
Bending/squatting	Occasionally
Bend/Lean Forward from Waist/Trunk twisting	Occasionally
Push/pull	Occasionally
Sequential repetitive movements in a short amount of time	Occasionally

Travel	Frequency
Frequent travel – multiple work sites	Never
Frequent travel – driving	Never

Specific hazards	Frequency
Working at heights	Never
Exposure to extreme temperatures	Never
Operation of heavy machinery e.g. forklift	Never
Confined spaces	Never
Excessive noise	Occasionally
Low lighting	Never
Handling of dangerous goods/equipment e.g. gases; liquids; biological.	Never
Slippery or uneven surfaces	Never