North Canberra Hospital (NCH) Pharmacy comprises a highly functioning and friendly team of approximately 55 staff, including Pharmacists and Pharmacy Technicians, providing clinical pharmacy services to NCH and Clare Holland House. Our hours of operation are 0800 to 1730 Monday to Friday, 0800 – 1700 Saturday, Sunday and Public Holidays.

We are committed to providing a safe environment for our staff and our patients through our agreed vision, mission and values:

• Our Pharmacy Vision – Leaders in pharmacy. The workplace of choice to deliver excellence in medicine management
• Our Pharmacy Mission – A strong, innovative and inclusive team who collaborate to provide optimal medication management
• Our Pharmacy Values – integrity, excellence and innovation, caring and inclusive, stewardship and sustainability, collaborative

The Pharmacy Administrative Assistant will work as a member of the NCH Pharmacy team, providing administrative support to the NCH Pharmacy department under the direction of the Lead Pharmacists and Director of Pharmacy.

1. Manage the daily administrative activities of the department including, for example, answering and directing telephone calls, managing correspondence, diary management, arranging meetings, assisting with recruitment processes, assisting with roster scheduling and Kronos timecard management, archiving and storing records physically and digitally and ordering and maintaining supply of a range of consumables and other non-pharmaceutical materials required to provide pharmacy services.
2. Act as a conduit between the Pharmacy and the hospital executive team, coordinating correspondence and tracking reporting requirements ensuring that all required timelines are met.
3. Provide support for finance functions, for example process invoices and make appropriate payments as well as recovering appropriate payments from debtors and funding bodies, assist in reconciling staff pay claims, collate and organise PBS scripts for PBS claims, manage acquisition and supplies, and inventory management.
4. Assist in collation, management, presentation and basic manipulation of data.
5. Provide secretariat support to a range of meetings held and arranged by the Pharmacy Department. This includes organisation of meeting rooms, collation of agendas, recording and preparation of minutes and assisting with completion of resulting actions.
6. Undertake other duties appropriate to this level of classification as directed by the which contribute to the operation of the organization.

• Strong organisational skills with a high degree of drive and attention to detail.
• Be flexible, adaptable and comfortable with a changing work environment
• Have strong interpersonal and communication skills, an the ability to develop and maintain positive working relationships within the department and throughout CHS
• Support the shared vision, mission, values and strategic directions of the Pharmacy Department and CHS and participate in ongoing professional development and performance review.

Specific responsibilities include but are not limited to the following.

Desirable

• Qualifications in administration, management, human resources and/or another relevant field
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework and all other related frameworks.

Specific responsibilities include but are not limited to the following.

Desirable

• Experience in administration and an understanding of healthcare or hospital pharmacy business and workflows
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework and all other related frameworks.

• Pre-employment National Police Check.
• Current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.
• Comply with all relevant clinical and/or competency standards.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven experience in providing administration support including the ability to problem solve, use initiative and work with competing demands in a complex work environment.
2. Well-developed written and oral communication and interpersonal skills including the ability to liaise, consult and work with a range of stakeholders.
3. Demonstrated experience in use of computer applications, including Microsoft Office Suite as well as a knowledge of ACT Health applications (eg the Digital Health Record) or the ability to acquire these quickly.
4. Demonstrated experience with data management including collation, interpretation, manipulation and presentation.
5. Demonstrated understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Demonstrated behaviour consistent with the NCH Pharmacy Vision, Mission and Values as well as CHS’s values (reliable, progressive, respectful, and kind).

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.

Administrative	Frequency
Telephone use	Frequently
General computer use	Frequently
Extensive keying/data entry	Frequently
Graphical/analytical based	Frequently
Sitting at a desk	Frequently
Standing for long periods	Occasionally

Psychosocial demands	Frequency
Distressed People e.g. Emergency or grief situations	Occasionally
Aggressive & Uncooperative People e.g. drug / alcohol, dementia, mental illness	Never
Unpredictable People e.g. Dementia, mental illness, head injuries	Never
Restraining e.g. involvement in physical containment of clients/consumers	Never
Exposure to Distressing Situations e.g. Child abuse, viewing dead / mutilated bodies; verbal abuse; domestic violence; suicide	Never

Physical demands	Frequency
Distance walking (large buildings or inter-building transit)	Occasionally
Working outdoors	Occasionally

Manual handling	Frequency
Lifting 0 - 9kg	Frequently
Lifting 10 - 15kg	Occasionally
Lifting 16kg+	Occasionally
Climbing	Never
Running	Never
Reaching	Occasionally
Kneeling	Occasionally
Foot and leg movement	Occasionally
Hand, arm and grasping movements	Occasionally
Bending/squatting	Occasionally
Bend/Lean Forward from Waist/Trunk twisting	Occasionally
Push/pull	Occasionally
Sequential repetitive movements in a short amount of time	Occasionally

Travel	Frequency
Frequent travel – multiple work sites	Never
Frequent travel – driving	Never

Specific hazards	Frequency
Working at heights	Never
Exposure to extreme temperatures	Never
Operation of heavy machinery e.g. forklift	Never
Confined spaces	Occasionally
Excessive noise	Occasionally
Low lighting	Never
Handling of dangerous goods/equipment e.g. gases; liquids; biological.	Occasionally
Slippery or uneven surfaces	Occasionally