The Department Support Officer (DSO) position reports to the Business Manager within the Division of Surgery and Women & Children and provides administrative support to the Clinical Director, Women & Children. This position will also provide backup support to the Executive Assistant within Surgery and Women & Children when they are absent.

This role will be key in the administration and coordination of clinical training programs under the guidance of the Clinical Director, Women & Children. The role will also carry out administrative duties that are relevant to the operations of the department of Women & Children.

Under limited direction of the Business Manager, and with guidance from the Clinical Director Women & Children, you will perform the role of administration support. Specific responsibilities include, but are not limited to, the following.

1. Provide administrative support for clinical training programs. This includes, but is not limited to:
   1. Setting the program under the direction of the Unit Director, and establishing and maintaining support materials,
   2. Monitoring attendance and compliance with requirements,
   3. Coordination of training activities, including communications to staff,
   4. Collecting evidence against the RANZCOG training requirements and preparing documentation for accreditation.
2. Rostering support and leave tracking for Staff Specialists, VMOs and registrars.
3. Assistance with administrative support as required to maintain operations within the department of Women & Children.
4. Provide backup support for the Executive Assistant within the Executive Directors office when they are absent to ensure ongoing support to the Executive Director Surgery and Women & Children.
5. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

• Proven experience in providing administrative support, including high level organisation skills, oral communications and interpersonal skills.
• Proven experience in administration and coordination of training activities.
• Proven experience collecting evidence, coordinating inputs and documentation in preparation for accreditation and other compliance requirements.
• Proven experience to work effectively both individually and as part of a team with minimal supervision.
• Demonstrated ability to actively problem solve and use initiative within the competing demands of a complex work environment.
• High level of computer and keyboard skills, additionally experience in a variety of software programs including ACT Health systems, Microsoft Suite and TRIM or the ability to learn TRIM correspondence tracking system.
• Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.

Specific responsibilities include but are not limited to the following.

Specific responsibilities include but are not limited to the following.

Essential

• Computer literacy skills are required, which are relevant to this role as you will be responsible for completing the required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework and all other related frameworks.

• Undergo a pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.
• Comply with all relevant clinical and/or competency standards.

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Experience and proven ability in providing high level organisational and office management including the ability to exercise initiative, prioritise workloads and meet set deadlines.
2. Demonstrated use performance reports, measures and data to inform decision-making and meet compliance requirements including relevant accreditation.
3. Well-developed written and oral communication skills, including the ability to liaise, consult and negotiate with stakeholders.
4. Demonstrated ability to actively problem-solve and use initiative within the competing demands of a complex work environment.
5. High level of computer and keyboard skills, additionally experience in a variety of software programs including ACT Health systems, Microsoft Suite and TRIM or the ability to learn TRIM correspondence tracking system.
6. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.

Administrative	Frequency
Telephone use	Frequently
General computer use	Frequently
Extensive keying/data entry	Occasionally
Graphical/analytical based	Occasionally
Sitting at a desk	Frequently
Standing for long periods	Occasionally

Psychosocial demands	Frequency
Distressed People e.g. Emergency or grief situations	Occasionally
Aggressive & Uncooperative People e.g. drug / alcohol, dementia, mental illness	Occasionally
Unpredictable People e.g. Dementia, mental illness, head injuries	Occasionally
Restraining e.g. involvement in physical containment of clients/consumers	Never
Exposure to Distressing Situations e.g. Child abuse, viewing dead / mutilated bodies; verbal abuse; domestic violence; suicide	Never

Physical demands	Frequency
Distance walking (large buildings or inter-building transit)	Occasionally
Working outdoors	Never

Manual handling	Frequency
Lifting 0 - 9kg	Occasionally
Lifting 10 - 15kg	Occasionally
Lifting 16kg+	Never
Climbing	Never
Running	Never
Reaching	Occasionally
Kneeling	Occasionally
Foot and leg movement	Frequently
Hand, arm and grasping movements	Frequently
Bending/squatting	Occasionally
Bend/Lean Forward from Waist/Trunk twisting	Occasionally
Push/pull	Occasionally
Sequential repetitive movements in a short amount of time	Occasionally

Travel	Frequency
Frequent travel – multiple work sites	Occasionally
Frequent travel – driving	Occasionally

Specific hazards	Frequency
Working at heights	Never
Exposure to extreme temperatures	Never
Operation of heavy machinery e.g. forklift	Never
Confined spaces	Never
Excessive noise	Occasionally
Low lighting	Occasionally
Handling of dangerous goods/equipment e.g. gases; liquids; biological.	Never
Slippery or uneven surfaces	Occasionally