The Division of Surgery is responsible for delivering inpatient and outpatient surgical services. The Division includes Non-Admitted Patient Services (NAPS), Surgical Bookings and Pre-Admission Clinic, Anaesthesia, Pain Management Unit, Operating Theatres, Post-Anaesthetic Care Unit, Day Surgery Unit, Admissions, Day Procedure Unit, Endoscopy, and specialist surgical ward areas.

The Administrative Officer role within the Non-Admitted Patient Services department is responsible for front line customer service including reception and phone duties. This role works in a team environment and key responsibilities include appointment scheduling, referral and waitlist management, and liaison with patients and clinical personnel.

1. Maintain patient information systems and perform data entry tasks with a high level of accuracy.
2. Manage enquiries from patients, visitors and family relating to non-admitted patient services, delivering exceptional customer service.
3. Provide administrative support to the non-admitted patient services department and clinicians.
4. Schedule appointments, manage referrals and waitlists under direction of NAPS management.
5. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

• Communication skills.
• Strong ability to work collaboratively within a multidisciplinary team.
• Maintain a high level of accuracy and attention to detail.
• A commitment to upholding patient privacy, confidentiality and ethical standards.

Specific responsibilities include but are not limited to the following.

Essential

• CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Specific responsibilities include but are not limited to the following.

Essential

• Experience working within a healthcare environment is essential.

Desirable

• Knowledge of outpatient and surgical services and their operation will be highly desirable.
• Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework and all other related frameworks.

• Undergo a pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Ability to deliver high quality customer service and manage patient enquiries.
2. Ability to organise and prioritise work in a busy environment.
3. Proven ability to provide administrative support in a healthcare or similar environment.
4. Demonstrated ability to use a range of systems and software applications.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.

Administrative	Frequency
Telephone use	Frequently
General computer use	Frequently
Extensive keying/data entry	Occasionally
Graphical/analytical based	Occasionally
Sitting at a desk	Frequently
Standing for long periods	Occasionally

Psychosocial demands	Frequency
Distressed People e.g. Emergency or grief situations	Occasionally
Aggressive & Uncooperative People e.g. drug / alcohol, dementia, mental illness	Occasionally
Unpredictable People e.g. Dementia, mental illness, head injuries	Occasionally
Restraining e.g. involvement in physical containment of clients/consumers	Never
Exposure to Distressing Situations e.g. Child abuse, viewing dead / mutilated bodies; verbal abuse; domestic violence; suicide	Never

Physical demands	Frequency
Distance walking (large buildings or inter-building transit)	Occasionally
Working outdoors	Never

Manual handling	Frequency
Lifting 0 - 9kg	Occasionally
Lifting 10 - 15kg	Never
Lifting 16kg+	Never
Climbing	Never
Running	Never
Reaching	Occasionally
Kneeling	Never
Foot and leg movement	Never
Hand, arm and grasping movements	Never
Bending/squatting	Occasionally
Bend/Lean Forward from Waist/Trunk twisting	Never
Push/pull	Occasionally
Sequential repetitive movements in a short amount of time	Never

Travel	Frequency
Frequent travel – multiple work sites	Never
Frequent travel – driving	Never

Specific hazards	Frequency
Working at heights	Never
Exposure to extreme temperatures	Never
Operation of heavy machinery e.g. forklift	Never
Confined spaces	Never
Excessive noise	Occasionally
Low lighting	Never
Handling of dangerous goods/equipment e.g. gases; liquids; biological.	Never
Slippery or uneven surfaces	Never