Position Overview

The Surgical Bookings Team leader is responsible for the day-to-day supervision and roster management of the surgical bookings team, ensuring the team follow policy, process and procedures. The team leader will also support the division in the provision of timely and accurate business and waiting list management functions and information.

The team leader will be able to demonstrate initiative, a commitment to excellence, strong problem-solving and data analysis capabilities, the capacity to communicate effectively with stakeholders and a strong team focus to assist is in the delivery of day-to-day operations. This role will work collaboratively with the Surgical Liaison Nurses, ADON – Surgical Scheduling and the Operations Manager.

Key responsibilities

Specific responsibilities include, but are not limited to, the following.

Under limited direction of the Operations Manager, you will:

• Supervise and coordinate the daily operations of the surgical bookings administrative team including leave management and assisting with recruitment processes.
• Set & monitor tasks and goals for the team and provide training guidance and support where needed.
• Undertake technical and administrative validation of waiting lists and escalate clinical validation requirements to respective surgical intake nurse.
• Ensuring data parameters are consistent with organisation requirements and reflect organisational and clinical structures.
• Design, develop and provide waiting list summary reports to support decision-making and improved management of the waiting lists, and to inform business or clinical improvements across the Division.
• Responsible for scheduling and auditing the waiting lists and providing a weekly patient tracking tool for distribution to the surgical scheduling team.
• Work with team members and stakeholders to facilitate appropriate improvements to improve waiting list management in accordance with the CHS Access Policy.
• Work together in partnership with others team members and colleagues to achieve common goals.
• Manage confidentiality and sensitivity of information.
• Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

About you

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

Position Requirements / Qualifications

Essential

• Demonstrated experience managing an administrative team.
• Demonstrated experience in data and information management, analysis and presentation including use of Excel Spreadsheets;
• Proven experience in the use of electronic patient records;
• CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.

Desirable

• Knowledge of data quality and quality improvement standards and data audit processes.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework and all other related frameworks.

Please note prior to commencement successful candidates will be required to:

• Undergo a pre-employment National Police Check.
• Current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated ability to manage and lead a team delivering a high-quality customer service in a healthcare setting.
2. Demonstrated strong attention to detail, organisational and time management skills.
3. Demonstrated experience in data and information management, analysis and presentation including use of Excel Spreadsheets.
4. Proven experience in the use of electronic patient records and understanding of surgical scheduling procedures.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays behavior consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work Environment Description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.