Position Overview

Clare Holland House (CHH) provides palliative care including pain and symptom control, respite, and end of life care as part of Canberra Health Services (CHS). We are focused on supporting patients and families who are dealing with a life limiting illness. Our goal is to help our patients achieve dignity, comfort, and to maximise the quality of life as they progress into the end of life. Clare Holland House comprises of an inpatient unit, specialist palliative aged care team (PEACE) and community specialist palliative care service (CSPCS), which provide palliative care to the Australian capital territory (ACT) and surrounding region.

The Clare Holland House Clerk - Administrative Service Officer provides essential administrative support to ensure the smooth operation of the inpatient unit. This includes managing clerical tasks, ensuring accurate data entry in patient systems, and supporting clinical staff, allowing them to focus on patient care and safety.

Duties

Under limited direction of the office manager, you will:

1. Maintain patient information systems and perform data entry tasks with a high level of accuracy.
2. Manage inquiries from patients, visitors, and families, delivering exceptional customer service to both internal and external stakeholders.
3. Undertake admission/discharge processes including death certificates as required.
4. Provide administrative support to the inpatient unit including taking/initiating phone calls and data entry checking and maintaining documentaraily checking, action, and referral of emails in a timely manner.
5. Assist in the onboarding, induction, and training of new or less experienced staff.
6. Book meeting rooms, prepare agendas, take minutes as requested, and assist with the organisation of relevant CHH meetings and events.
7. Maintain consumer privacy and protect operations by keeping consumer information confidential.
8. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

About you

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

Behavioural Capabilities

1. Ability to respond to and prioritise competing demands in a calm, empathetic and efficient manner while maintaining high work standards.
2. Abide by reasonable expectations put in place by manager.
3. Demonstrated understanding of, and adherence to standards and guidelines to ensure consistency and accurate data.
4. Strong communication, negotiation, and networking skills.
5. Strong organisational skills with a proactive approach to tasks.

Position Requirements / Qualifications

Essential

• CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.

Desirable

• Experience within a hospital/health care related setting.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework and all other related frameworks.

Please note prior to commencement successful candidates will be required to:

• Undergo a pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven clerical expertise with strong keyboard proficiency and advanced skills in using Digital Health Records (DHR).
2. Ability to efficiently manage multiple tasks, prioritise effectively, and resolve problems with ease.
3. Strong communication skills, both oral and written, with demonstrated expertise in negotiation, problem-solving, and organisational management.
4. Proven ability to exercise sound judgment and manage sensitive and confidential matters with discretion, maintaining a strong commitment to patient confidentiality.
5. Demonstrated capacity to work independently and collaboratively within a team, with the flexibility to adapt to dynamic environments and minimal supervision.
6. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with NCH’s values of reliable, progressive, respectful and kind.

Work Environment Description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.