Position Overview

The Division of Surgery is responsible for delivering inpatient and outpatient surgical services. The Division includes Non-Admitted Patient Services (NAPS), Surgical Bookings and Pre-Admission Clinic, Anaesthesia, Pain Management Unit, Operating Theatres, Post-Anaesthetic Care Unit, Day Surgery Unit, Admissions, Day Procedure Unit, Endoscopy, and specialist surgical ward areas.

The Administrative Officer role within the Non-Admitted Patient Services department is responsible for front line customer service including reception and phone duties. This role works in a team environment and key responsibilities include appointment scheduling, referral and waitlist management, and liaison with patients and clinical personnel.

Key responsibilities

Specific responsibilities include, but are not limited to, the following.

1. Maintain patient information systems and perform data entry tasks with a high level of accuracy.
2. Manage enquiries from patients, visitors and family relating to non-admitted patient services, delivering exceptional customer service.
3. Provide administrative support to the non-admitted patient services department and clinicians.
4. Schedule appointments, manage referrals and waitlists under direction of NAPS management.
5. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

About you

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

Competencies

Specific responsibilities include but are not limited to the following.

1. Communication skills.
2. Strong ability to work collaboratively within a multidisciplinary team.
3. Maintain a high level of accuracy and attention to detail.
4. A commitment to upholding patient privacy, confidentiality and ethical standards.

Position Requirements / Qualifications

Essential

• Experience working within a healthcare environment is essential.
• CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.

Desirable

• Knowledge of outpatient and surgical services and their operation will be highly desirable.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework and all other related frameworks.

Please note prior to commencement successful candidates will be required to:

• Undergo a pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Ability to manage inquiries from patients, relay important communications between the Clinical Staff and patients, provide a smooth overall patient experience, including the administration of inpatients and outpatients.
2. Ability to organise workloads, to be flexible and to respond effectively to priorities and deadlines.
3. Proven ability to provide high level administrative support, including managing workload in a busy office.
4. Demonstrated ability to use a range of software applications, including Microsoft Word, Excel and Outlook.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work Environment Description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.