Position Overview

The Revenue Manager is responsible for the end-to-end management of hospital revenue functions, including billing, invoicing, debtor management, and compliance monitoring. The position will provide leadership to the Patient Accounts, Accounts Payable team and VMO Officer, ensure effective billing practices, manage key systems (PBRC, Converge, DHR), and collaborate with clinical and non-clinical teams to enhance financial outcomes while meeting regulatory standards.

Duties

1. Provide high-level oversight of the hospital’s billing processes, ensuring compliance with the National Health Reform Agreement (NHRA), Health Insurance Act 1973, and relevant legislation.
2. Lead and support the Patient Accounts and Accounts Payable teams, fostering a positive, productive, and performance-focused environment.
3. Utilise expert knowledge of PBRC, Converge, and DHR to support efficient billing, revenue reporting, and troubleshooting.
4. Collaborate with clinical and administrative departments to ensure data integrity and appropriate billing classification.
5. Support accurate and timely Visiting Medical Officer (VMO) billing and payment reconciliation.
6. Identify billing inefficiencies, implement system improvements, and provide education to internal stakeholders.
7. Provide monthly revenue and debtor reports, and support business case development for new services or funding initiatives.
8. Participate in and manage revenue-related audits, ensuring findings are actioned and compliance is maintained.
9. Support testing and roll-out of system upgrades and integration of new technologies.

About you

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

Behavioural Capabilities

1. High-level leadership and organisational skills.
2. Analytical mindset with the ability to interpret complex billing and financial data.
3. Collaborative and proactive communicator.
4. Resilient, adaptable, and committed to continuous improvement.

Position Requirements / Qualifications

Mandatory

• Minimum 5 years’ experience in healthcare finance, including at least 2 as Revenue Manager.
• Extensive experience with PBRC, Converga, and DHR systems.
• Sound understanding of NHRA, MBS, and billing regulations.
• Strong staff supervision, training, and performance management capability.
• Advanced knowledge of MS Excel, ACTPAS, and financial reporting tools.
• Proven experience in VMO payment processing and revenue audits.
• Demonstrated experience in hospital revenue operations and public health billing.
• CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework and all other related frameworks.

Please note prior to commencement successful candidates will be required to:

• Undergo a pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated leadership skills, including supervision of finance teams, managing workflows, and meeting KPIs.
2. Comprehensive understanding of hospital billing processes, public revenue pathways, and related legislation.
3. Excellent communication and stakeholder engagement skills, including the ability to educate others and lead process improvement initiatives.
4. Proficiency with hospital systems, especially PBRC, DHR, Converga, Oracle, and Microsoft Office.
5. Strong commitment to compliance, quality improvement, and WH&S, reflecting CHS values of being Reliable, Progressive, Respectful, and Kind.

Work Environment Description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.