Position Overview

The Team Leader will, under general supervision, supervise and coordinate the day to day running of the Patient Accounts team and the VMO officer.  In undertaking the role, the Patient Accounts Team Leader will demonstrate:

Duties

1. Manage and provide leadership to a team of administrative staff, to achieve a high-quality patient focus service, within the Patient Accounts office.
2. Maintain up-to-date knowledge of the Health Insurance ACT, National Health Reform Agreement and Commonwealth Medicare Benefits Schedule as applied in a public health facility.
3. Participation in the development, implementation and evaluation of policies and procedures related to revenue collection processes for the service, including training and support of staff as required.
4. Liaise, consult and provide advice to key stakeholders related to revenue collection in line with the relevant legislation and guidelines.
5. Under the general direction of the Revenue Manager, be responsible for human, financial and material resources including:
   1. monitoring billing processes and outcomes in relation to performance indicators and report to management.
   2. managing human resources to achieve a high-quality service and a team environment including coordination of staff development and training and performance management agreements;
   3. problem solve for any billing issues, PBRC system and general admission/discharge problems.
6. attending a variety of meetings to ensure information and processes are correct and of a high standard.
7. Ability to utilise Microsoft Office software and other hospital-based information management systems including being an advanced user for both DHR (Digital Health Record) and Power Billing & Revenue Collection system (PBRC) and familiarity with the extraction of data and generation of meaningful reports.
8. Ensure all work in the Patient Accounts team is completed within appropriate time frames and deadlines are met.

About you

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

Behavioural Capabilities

1. Strong organisational skills with a high degree of drive.
2. Adaptability and flexibility to accommodate change and provide responsive services to meet
   clients’ needs.
3. High level of data integrity skills.
4. High level of skills in oral and written communication.

Position Requirements / Qualifications

Mandatory

• Experience in a Patient Accounts Team Leader role in a healthcare environment.
• Prior experience in patient information systems such as PBRC, DHR, Oracle, Converge and understanding of relevant legislation including the Commonwealth Medicare Schedule and National Health Reform Agreement will be considered highly.
• Understanding of VMO (Visiting Medical Officer) claims, including sessional billing, continuity bonus, and superannuation entitlements would be considered highly.
• Previous experience in debt recovery processes in public healthcare setting would be advantage.
• CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework and all other related frameworks.

Please note prior to commencement successful candidates will be required to:

• Undergo a pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven ability to manage a team of administrative staff, including experience in staff supervision, delegating and prioritising workloads, problem-solving, and supporting a team to meet performance targets and tight deadlines in a dynamic environment. This includes overseeing debt recovery processes, ensuring timely follow-up of outstanding accounts in line with organisational policies and revenue targets.
2. High-level understanding of billing principles in a public health setting, with direct experience using Power Billing & Revenue Collection (PBRC), Oracle, and Digital Health Record (DHR). Demonstrated knowledge of patient billing processes, VMO Payments, and understanding of relevant legislation including the Commonwealth Medicare Schedule and National Health Reform Agreement.
3. Well-developed oral and written communication skills, with the ability to liaise, consult and negotiate with a range of stakeholders, and demonstrated experience in preparing reports, procedures, briefings, and formal correspondence. Experience in managing sensitive patient-facing matters professionally and effectively.
4. Advanced computer skills, including Microsoft Office (Word, Excel, Outlook), Proven ability to extract and interpret data, prepare meaningful reports, and adapt quickly to new technologies or system updates.
5. Demonstrated commitment to Work Health & Safety (WH&S), maintaining a positive patient experience, and consistently displaying behaviours that align with Canberra Health Services’ values of Reliable, Progressive, Respectful and Kind.

Work Environment Description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.