Position Overview

The purpose of the administration officer is to ensure high standards of customer services is provided to our patients and visitors while providing consistent clerical coverage, ensuring all administrative tasks are completed correctly within a timely matter, and that all data entry entered into the patient administration systems (DHR) is accurate and up to date at all times.

Providing administrative support to clinical staff so they are able to focus on patient safety and care required of their clinical roles.

Duties

Under limited direction of the Ward clerk team leader you will:

1. Maintain patient administration system (DHR).
2. Undertake admission/discharge and appointment procedures.
3. Provide reception services and general assistance to patients, visitors and clinical staff.
4. Obtain information, including medical records of patient from internal and external sources.
5. Participate in the induction and training of new or less experienced staff.
6. Participate in Quality Improvement Activities for the Unit.
7. Assist other areas with ward clerk services as required.
8. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

About you

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

Behavioural Capabilities

1. Strong communication skills.
2. Demonstrated understanding of, and adherence to standards and guidelines to ensure consistency and accurate data.
3. High levels of organisational skills, ability to prioritise tasks.

Position Requirements / Qualifications

Mandatory

• CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework and all other related frameworks.

Please note prior to commencement successful candidates will be required to:

• Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required.
• Undergo a pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated application of effective communication (oral and written), negotiation, problem solving and organisational skills, within a multidisciplinary team, and with consumers and their carers.
2. Demonstrated ability in computer applications, including Microsoft Office.
3. A demonstrated ability to organise work flows, set priorities, and use initiative in applying work practices.
4. Demonstrated application of hospital based Patient Administration Systems (PAS).
5. An understanding of hospital admissions and discharge procedures and a demonstrated ability to apply, or willingness to learn.
6. A willingness to undertake shift work.
7. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.

Work Environment Description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.