Position Overview

The Release of Information Clerk is responsible for managing and responding to requests for release of healthcare record information as per relevant legislation and hospital policy. These requests are from health care consumers, healthcare providers, and other third party requestors including Solicitors, Insurance companies, ACT government bodies, the Coroner and others.

Duties

Under limited direction of the Health Information Manager, you will work as part of a small but dedicated team in supporting and coordinating medico-legal, coronial and claims related matters. You will be a conduit for the flow of information between NCH and external requestors. You will:

1. Apply legislation, established guidelines and policy governing the release of healthcare records, and maintaining the confidentiality of all medical/patient record.
2. Coordinating the release of information correspondence received in HIS, ensuring they are promptly completed and dispatched according to legislative and organisational requirements. This includes but is not limited to logging on relevant databases, obtaining relevant consents/authority where applicable, allocating to appropriate areas, photocopying, downloading or printing where required and liaising with internal and external customers.
3. Provide high level coordination, advice, and support to NCH staff on medico-legal, coronial and claims related matters.
4. Preparing invoices, correspondence with the requestor for payment and liaison with hospital finance department.
5. Answer all external/internal enquiries relating to the release of healthcare information from requestors.
6. Attend medico-legal/HIS meetings and training sessions as required.
7. Involvement with Quality Improvement activities.
8. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

About you

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

Behavioural Capabilities

1. To be successful in this position, you will have a demonstrated track record of working in a multi-disciplined team environment and supporting and contributing to a healthy workplace that embraces diversity and encourages collaborative teamwork.
2. Complies with all the applicable regulatory and legislative requirements set out for such a role in a changing work environment.
3. Ability to respond to and prioritise competing demands in a calm and efficient manner while maintaining high work standards.

Position Requirements / Qualifications

Mandatory

• Experience working professionally within a hospital or health service environment, a minimum of 5 years is preferred.
• CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.

Desirable

• Have a understanding and demonstrated ability to apply relevant legislation such as the ACT Health Record Act.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework and all other related frameworks.

Please note prior to commencement successful candidates will be required to:

• Undergo a pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated understanding of the Health Privacy Principles, patient confidentiality, and working knowledge of healthcare record processes.
2. Demonstrated ability to provide high quality customer service.
3. Demonstrated application of effective communication (oral and written), negotiation, problem solving and organisational skills.
4. Ability to prioritise, organise workload and use initiative to meet organisation and legislative requirements.
5. Ability to undertake quality activities to ensure a high level of accuracy in work performed and a commitment to continual improvement.
6. Demonstrated ability to work independently as well as working as part of a team.
7. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.

Work Environment Description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.