Position Overview

The After ours Administrative Officer (AHASO) will provide administrative and clerical support to the After-Hours Hospital Manager. The AHASO will provide timely and accurate administrative/transactional services for members of the healthcare team, under the direction of the Patient Flow Manager, Nurse Unit Manager for Patient Flow and the After-Hours Hospital Manager to facilitate smooth operations of the service.

The role is a rotating roster across 7 days per week with morning and evening shifts.

Duties

Under limited direction of the Patient Flow Manager, Nurse Unit Manager for Patient Flow and the After-Hours Hospital Manager, you will perform a range of operational, clerical and administrative tasks to support the After-Hours Hospital Manager. You will:

1. Provide and perform a wide range of administrative tasks including data entry, mail management answering phone calls.
2. Provide timely accurate information on the status and progress of administrative tasks, including factors that may impact on the completion of these tasks.
3. Ensure that effective lines of communication are maintained, responding to internal queries, issues or concerns raised by staff with assurance the matter will be reported to the After-Hours Hospital Manager.
4. Utilise software applications to report maintenance and IT faults to the relevant help desks.
5. Commit to continuously developing skills and knowledge base to meet service needs of the organisation.
6. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

About you

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

Behavioural Capabilities

1. Working in a demanding, busy and complex environment where there are competing priorities.
2. Establish and maintain effective work relationships with staff.
3. Balancing conflicting priorities and negotiating workable timeframes with the After- Hours Hospital Managers.

Position Requirements / Qualifications

Mandatory

• The successful applicant will need to be available for weekend and afterhours work.
• CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.

Desirable

• Experience in administration and/or KRONOS preferable but not mandatory.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework and all other related frameworks.

Please note prior to commencement successful candidates will be required to:

• Undergo a pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Excellent organisational and problem-solving skills, and ability to prioritise tasks including ability to meet tight deadlines under pressure.
2. Establish computer literacy with advanced knowledge and practical skills with computer and internet-based software, with high level of accuracy in word processing and data entry.
3. Capacity to undertake a diverse range of tasks as an effective member of a dynamic team, in a high volume, demanding work environment.
4. Excellent team skills and demonstrated ability to communicate and liaise professionally and effectively with a broad range of consumers.
5. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.

Work Environment Description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.