Position overview

The Wardsperson Day & Night Supervisor position is a support to the Wardsperson Operation Manager within Patient Support Service for The Canberra Hospital. Patient Support Services provides support for the patients of Canberra Hospital through a range of services, including Wardspersons, Hospital Assistants, Central Equipment & Courier Service, Ward Clerks and Patient Liaison and Admission Team. The Canberra Hospital is a 24-hour service that operates daily including weekends and Public Holidays. This position is to assist with co-ordination of Wardsperson for patient manual handling and transport throughout the hospital campus, and to assist in code response.

Key Responsibilities

Under limited direction of the Operations Manager Patient Support Services, you will provide first line support to all Wardspersons staff working within a variety of clinical areas across the Canberra Hospital campus.

You will:

1. Supervise all aspects of Wardspersons daily work activities and practices in all clinical areas.
2. Attend all emergency codes e.g. blue, black and ensure all information is appropriately recorded.
3. Assist with backfilling shift by shift unexpected leave, ensuring replacement staff are accurately recorded for timesheet and payroll purposes and are required to meet operational needs. If overtime is required for backfill, approval must be obtained from the Wardspersons Operations Manager during hours or the on-call Ward Services Manager during the afterhours period.
4. Provide assistance to the Wardsperson Operations Manager as required by:
   • Assisting with the ongoing mandatory staff education and training.
   • Reviewing changes and assisting in the production of operational procedures and policies.
   • Participating in recruitment interview panels as required.
   • Participating in staff performance management processes as required.
   • Providing information for the investigation of clinical and staff accident/incident reports.
   • Providing information for responses to complaints that may be received about staff and/or service performance.
5. Undertaking other duties appropriate to this level of classification which contribute to the operation of the section with the delivery of high-quality person and family centred, safe and high-quality patient care.

Competencies

Specific competencies include but are not limited to the following:

• Good communication skills: To ensure effective teamwork and that all Hospital Assistants comply with policies and procedures that are relevant to their work performance.
• Teamwork: An understanding of the importance of teamwork and the ability to work collaboratively to create a positive culture and deliver a quality service.
• Adaptability and flexibility: To accommodate change and provide responsive services to meet clients’ needs.

Qualifications and Experience

Specific qualifications and experience include, but is not limited to, the following.

Essential

• N/A

Desirable

• Understanding of Infection Prevention and Control Processes within a healthcare facility.
• Knowledge of Wardsperson duties and understanding of the Patient Support Services commitment to client services and outcomes.
• Ability to work shift work at 76 hours a fortnight as required within all areas of the Hospital.
• Hold a current driver’s licence.
• The successful applicant will need to work weekends and after-hours work.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Experience or knowledge of the CHS Exceptional Care Framework and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.
• Current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.
• Comply with all relevant clinical and/or competency standards.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven experience in supervision of staff, with good communication skills within a complex health service/workforce.
2. Demonstrated ability to exercise initiative and sound judgement, prioritise tasks and meet deadlines whilst supporting the administrative tasks of written reports and or operational policies/procedures.
3. Demonstrated ability to understand the requirements of a 24/7 roster including skill mix to meet operational demands and the ability to co-ordinate Wardspersons attendance at emergency codes and subsequent reporting requirements.
4. Demonstrated ability to provide assistance in recruitment, education & training, complaints management, and quality improvement initiatives.
5. Demonstrates a commitment to work, health and safety (WH&S) and the positive patient experience and displays behaviour consistent with Canberra Health Service’s values of Reliable, Progressive, Respectful and Kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.