Position overview

Nursing & Midwifery and Patient Support Services division comprises a range of support services across the clinical divisions which includes E-rostering unit, Infection Prevention and Control Unit, Nursing and Midwifery Resource Office, Spiritual Support Services, and Patient Support Services.

Patient Support Services provides support for the patients of Canberra Hospital through a range of services which include Wardspersons, Hospital Assistants, Central Equipment & Courier Service, Ward Clerks and Patient Liaison and Admission Team.

The Ward Clerk position provides general administrative, clerical and support services to clinical areas and assists with patient flow. The role involves assisting with patient admissions, discharges and transfers using Digital Health Record (DHR) and other business applications.

Key Responsibilities

Working under the direction of Ward Clerk Operations Manager you will provide administrative support services to the ward. You will:

• Undertake a broad range of administrative and operational duties including accurately maintaining the Digital Health Record to a high standard, that includes:
  • Correct and timely admission, transfer and discharge processes.
  • Maintaining data quality and integrity.
  • Liaising with patients and/or their substitute decision makers.
• Oversee and provide administrative support to the ward, including a broad range of enquiries and undertake liaison with patients, internal and external clients, and the public.
• Resolve first level complaints/concerns from fellow team members, members of the public, medical practitioners and nursing staff relating to the provision of Ward Clerk Services within the unit.
• Be responsible for mentoring, co-ordination and taking a lead with training team members within Ward Clerk Services.
• Complete all mandatory training applicable to Ward Clerks in a timely manner.
• Undertake other duties appropriate to this level of classification which contribute to the operation of the organization.

Qualifications

Essential

• The successful applicant will have to participate in a 24/7 rotating roster (day, evenings and night shift) and Monday to Friday day shifts.
• Current driver's license.

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• A knowledge and understanding of the Health Care System.
• Prior experience in a healthcare setting will be highly desirable.
• Adaptability and flexibility to accommodate change and provide responsive services to meet clients’ needs.
• The ability to provide a high-quality customer service and proficient keyboard skills.

Experience

Essential

• Strong organisational skills with a high degree of drive.
• Ability to work independently in a busy environment.

Desirable

• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Well-developed interpersonal skills and demonstrated ability to establish and maintain effective communications and working relationships with internal and external stakeholders.
2. High level organisational skills and demonstrated ability to be proactive, flexible and to manage competing priorities, while working under pressure in a changing work environment.
3. Proven administrative experience within a health care environment or similar.
4. Demonstrated good computer skills including data input and the maintenance of data integrity with experience in the use of Digital Health Record (DHR) or similar, and Microsoft Office applications.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.