Position overview

Patient Navigation Services include the Liaison and Navigation Service (LaNS) and the Paediatric Liaison and Navigation Service (PLaNS). These services provide liaison, navigation, care coordination and complex case management for people with complex health and psychosocial needs.

Patient Navigation Services improve consumer experiences and health outcomes through information sharing, integration of care across primary, secondary, and tertiary services, and coordination across health and community services. They focus on the provision of right care, at the right time, at the right place, by the most appropriate provider in partnership with the consumer and their family/care supports. This includes a focus on providing care outside the acute setting through collaboration with primary and community service providers and outreach to clients in the ACT community.

The service is comprised of a multidisciplinary team of nursing and allied health professionals that assist consumers and their families/supports to navigate the multiple services involved in their care. The service provides and supports patient-centred, trauma informed, strengths-based, integrated, and coordinated care. It works closely with primary, acute and community services, and across health and psychosocial services, to reduce the challenges consumers and their families/supports face when required to access multiple services, to ensure the highest quality of care.

The Patient Navigation Team Leader will provide clinical and project support and is a key leadership position for the team of Registered Nurses and Health Professionals providing services to consumers referred to Patient Navigation Services, their families, and their care supports. This position will work across both the adult LaNS and paediatric PLaNS.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following:

1. Be accountable for leading and coordinating the clinical care for consumers: providing leadership and using critical analysis, clinical judgement and applying evidence-based best practice to assessment and interventions provided by the team.
2. Provide clinical care and leadership, including expert consultation and clinical decision-making in relation to consumers with presentations of significant health and psychosocial complexity with an understanding of the social determinants of health, and a focus on achieving enhanced health and wellbeing outcomes.
3. Provide leadership and expertise relating to clinical governance, policy development, planning, evaluation, quality improvement, and research. Mentor and support professional development and competencies of colleagues and maintain own advanced level of knowledge through relevant opportunities in education and management.
4. Coordinate and facilitate project documentation, processes, guidelines, reporting. Quality improvement, and research activities in relation to the continuity of shared care for consumers, including compliance with relevant legislation, policy, and regulatory frameworks.
5. Manage resources, workflows, and issues, as well as establishing work priorities, developing strategies, and evaluating outcomes.
6. Liaise and consult effectively and maintain key internal and external stakeholder relationships including government and non-government organisations.
7. Lead a positive workplace culture through collegial professional relationships, collaboration, strong communication, and a proactive solution focus.
8. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific responsibilities include but are not limited to the following.

• Proven critical thinking skills and forms decisions based on sound judgement with an ability to foster change and organisational development with a ‘can-do’ attitude.
• Proven and strong interpersonal and communication skills, including the establishment of trust and rapport with consumers and their families/supports, and strong stakeholder management skills.
• Proven organisation and time management skills, including prioritising and managing multiple issues in a calm and efficient manner and with a high degree of drive.
• Models and develops cultural competence in others and supports healthcare access for culturally diverse and vulnerable populations.
• Proactively develops the skills and knowledge of the team and continuously improves systems and processes.
• Works respectfully in partnership with a range of stakeholders and disciplines while simultaneously demonstrating leadership.
• Strong understanding of patient management system workflows, knowledge of input and retrieval requirements, and ability to train and oversee staff in their responsibilities.
• Strong understanding of health and community service systems and opportunities to integrate care.

Qualifications

Essential

• Hold an undergraduate or postgraduate qualification in a relevant Allied Health profession (Social Work, Psychology or Occupational Therapy preferred) or relevant experience.
• Be registered (or be eligible for registration) with Australian Health Practitioner Regulatory Agency (AHPRA) or Australian Association of Social Work (AASW).
• Hold a current Driver’s License and be willing to travel to meet clients and stakeholders in the ACT community.

Desirable

• Tertiary level qualification OR Post Graduate course work or study.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Experience

Essential

• Substantial clinical experience in the acute, sub-acute, community and/or primary health setting of greater than 5 years (full-time work experience).

Desirable

• Clinical experience within professional field working with people with complex health care needs.
• Experience providing or coordinating care across acute, community and/or primary care settings.
• Previous experience in clinical supervision and/or people management.
• Experience working with individuals who experience mental illness/mental disorder and insight into their needs, experiences and outcomes when accessing health services.
• Experience which provides insight into consumer perspectives of managing complex ongoing healthcare
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Pre-employment National Police Check.
• Current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.
• Comply with CHS credentialing and scope of clinical practice requirements for allied health professionals.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.
• Comply with all relevant clinical and/or competency standards.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience and must be addressed in your application:

1. Proven experience at an advanced level of clinical practice and ability to lead staff in assessing the complex health and psychosocial needs of adults and children, and subsequent planning, implementation, and evaluations of interventions, with a strong focus on working in partnership with clients and the broader health and community sector.
2. Demonstrated expertise to provide clinical leadership in an interprofessional team, providing care coordination and case management to enhance health outcomes. With demonstrated excellent organisational skills, ability to be proactive and flexible, and ability to manage competing priorities whilst working under pressure in a dynamic work environment.
3. Demonstrated ability to liaise, consult, negotiate and communicate with a range of key stakeholders, service organisations, and colleagues, with high level communication skills including compliance of reports, analysis of data, and development of processes and pathways to improve service delivery, consumer engagement, and the provision of comprehensive care.
4. Demonstrated commitment to professional development, active participation in mentorship and education of others, and proven leadership experience including the ability to provide strategic direction, contribute to change management in a healthcare environment, lead quality improvement research activities, and develop clinical governance systems and processes to optimise evidence-based practice.
5. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.