Position overview

The Division of Women, Youth & Children provides a broad range of primary, secondary and tertiary health services to children, young people, families and women in the ACT and surrounding regions. The Division provides family-centred, multidisciplinary services at Canberra Hospital and in Community Health Centres, client homes, schools and Child and Family Centres. The services within the Division of Women, Youth and Children include:

• Obstetrics and Gynaecology
• Maternal Fetal Medicine
• Paediatrics
• Neonatology
• Genetics
• Gender Services
• Enhanced Child Health Services
  • Developmental and Behavioural Paediatrics
  • Paediatric Forensic Medical Service
• Women’s Health Services
• Child and Adolescent Immunisation
• School Services
• Maternal and Child Health
• Early Family Support Services

Key Responsibilities

Under limited direction of the Administration Manager, you will perform the role of Team Leader. You will:

1. Coordinate and provide administrative duties such as scheduling, booking, billing and medical records within a discreet unit to achieve the provision of a high-quality customer focused outpatient service.
2. Be responsible for the monitoring and coordination of clinics in the Patient Administration System and report on outpatient activity using data reporting templates.
3. Maintain standards and provide direction to administrative staff working in the outpatient setting around workflow, policies, and professional development, leading a team by developing, maintaining and monitoring work practices, workflow, procedures, guidelines and training of staff.
4. Maintain appropriate records and input information into Canberra Health Service, TCH and Outpatient databases and IT systems relevant to the unit.
5. Comprehensive knowledge of the Medical Benefits Schedule and ability to apply this knowledge into practice.
6. Resolve first level complaints / concerns from members of the public, medical practitioners and nursing staff relating to the provision of the outpatient service within the unit.
7. Provide support to medical and nursing staff within the clinical department such as, but not limited to, being responsible for coordinating meetings, communication, and general functions to ensure effective coordination of the department’s activities.
8. Undertaking other duties appropriate to this level of classification which contribute to the operation of the section with the delivery of high-quality person and family centred, safe and high-quality patient care.

Competencies

Specific competencies include but are not limited to the following:

• Have accountability for the completion of allocated tasks, mandatory trainings, making decisions within defined parameters relating to the area of responsibility.
• Have responsibility for planning own work goals and priorities that align with the business unit and achieve own and team outcomes.
• Work under general supervision and direction, exercising some autonomy regarding how work tasks are performed.
• Cultivate positive team culture, aligned with our Team Charter.
• Be adaptable and flexible to accommodate change and provide a range of core customer services.

Qualifications

Specific qualifications include, but is not limited to, the following.

Essential

• N/A

Desirable

• A level of knowledge and demonstrated ability in the use of health-based Information Technology (IT).
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Experience

Specific experience includes, but is not limited to, the following.

Essential

• N/A

Desirable

• Demonstrated commitment to the provision of high-quality customer service.
• Experience or knowledge of the CHS Exceptional Care Framework and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven ability to consistently display commitment and leadership within a discreet team to achieve a high-quality patient/customer service.
2. Demonstrated experience in managing information technology systems and data integrity to deliver an efficient patient/customer orientated service whilst also maintaining client confidentiality.
3. Demonstrated ability to actively solve problems and use initiative within the competing demands of a complex work environment.
4. Well-developed interpersonal skills and oral communication skills, including the ability to liaise, consult and negotiate with stakeholders.
5. Demonstrates understanding of, and adherence to, safety and quality standards, work, health, and safety (WH&S) and positive patient experience. Displays’ behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.