Position overview

The Protective Services section is embedded within the Infrastructure and Health Support Services Division.  Protective Services’ mission is to provide the necessary climate and mechanisms that will enable staff, patients and visitors at Canberra Health Services’ facilities to go about their daily activities without fear or intimidation by preventing crime and protecting persons and property.

As a Senior Security Officer, you will ensure a safe and secure environment is maintained for staff and consumers at Canberra Hospital, the Dhulwa Mental Health Unit and non-acute sites by providing incident response, proactive security functions and enforcement of Canberra Health Services policy and directives.

As a Senior Security Officer, you are expected to be able to perform duties in all of the following work streams:

• General Duties which provide a dynamic capability to deter, detect and respond to security episodes. This may mean working as a lone Security Officer in an area or at a site where a higher level of decision making is required.
• Control Room / Pass Office which operates comprehensive electronic security systems including access control (electronic and mechanical), cameras, alarm monitoring, radio systems, intercoms and phones in a high-paced environment.  A high degree of ICT knowledge is required to perform this role.

Key Responsibilities

Under limited direction of the Security Supervisor, you will maintain the safety and security of people, assets, and information at Canberra Health Services’ facilities.

You will:

1. Undertake day-to-day duties related to security operations at Canberra Health Services’ facilities, including responding to emergencies and incidents.
2. Monitor and operate security equipment including baggage scanning machines, access control (electronic and mechanical) and alarm monitoring systems, cameras, radios, intercoms and phones.
3. Issue identification cards, keys and access passes.
4. Identify security risks and undertake follow-up and reporting.
5. Undertake administrative tasks including creating and updating registers, and processing invoices.
6. Uphold staff and patient privacy and confidentiality at all times.
7. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

To be successful in this position, it is expected that you will have the following attributes:

• Emotional maturity and resilience.
• Ability to work within protocols, processes and use initiative.
• Exceptional conflict management and resolution.
• Professionalism, a strong moral compass, and teamwork.

Qualifications

Specific responsibilities include, but are not limited to, the following.

Essential

• Possess a Certificate II in Security Operations and an ACT Security Licence.
• Possess an unencumbered ACT Driver Licence (or equivalent).
• Wear a uniform and work a shift roster, weekends, public holidays or night shifts at any Canberra Health Services worksite on an ‘as needs’ basis.
• Be able to complete a continuous 500m run compromising of a series of five 100m laps, with stair ascent and descent of 10 steps at the end of each lap, and a 20m dummy drag, in under 5 minutes on an annual basis.
• Be willing to be, and remain, vaccinated against vaccine-preventable diseases during their employment.
• Hold a First Aid Certificate.
• Attain a Certificate III in Security Operations with the following competencies within the first 12 months of employment:
  • Monitor security from control room.
  • Restrain persons using handcuffs.
  • Control persons using baton.

Desirable

• Possess a high degree of ICT knowledge in order to operate comprehensive electronic security systems which include access control, cameras, alarm monitoring, radio systems, intercoms and phones.
• Possess a sound understanding of providing security services in a healthcare setting.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Experience

Essential

• Prior experience in a similar security role.

Desirable

• Prior experience working within a control room environment.
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.
• Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated ability to contain incidents which jeopardise safety and security.
2. Demonstrated ability to use electronic ICT equipment which include electronic access control, camera and alarm systems.
3. Demonstrated ability to prepare incident reports and routine workplace materials.
4. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.