Position overview

Canberra Hospital is a tertiary teaching hospital providing trauma services and most major medical and surgical sub-specialty services. The Senior Director Office is a key position within the General Manager’s leadership team.

The Senior Director in the Office of the General Manager is a leadership role that provides strategic and operational support to the General Manager of Canberra Hospital. This role is pivotal to drive coordination, performance improvement and organisational alignment across services.

The Senior Director works closely with executive, senior clinical and operational leaders to ensure efficient service delivery, governance and alignment with Canberra Health Services objectives. This position leads and managers staff within the Office of the General Manager and Office of Professional Leadership.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following.

Strategic Support and Co-ordination

• Provide high level strategic and operational advice as part of the senior leadership team to inform decision making to provide efficient, effective and patient centric healthcare services.
• Drive alignment of hospital operations with CHS Strategic and Corporate Plan.

Performance and Governance Oversight

• Monitor, analyse and report on data to support the General Manager to achieve strategic and operational objectives.
• Ensure governance structures and processes are in implemented and functioning to support delivery of a high quality, safe and sustainable services and mitigate risk in alignment with frameworks and plans.
• ​Support the management operational risks across the General Manager’s portfolio including risk identification, analysis and evaluation, risk treatment, maintenance of risk registers and escalation when required.
• Support the General Manager to plan, deliver and manage services using activity-based management.

Program and Project Leadership

• Lead and oversee priority programs and initiatives on behalf of the General Manager.
• Co-ordinate cross divisional projects, ensuring timely delivery and outcomes are achieved in alignment with scope and resource allocation.
• Act as a liaison point for high-priority operational or strategic issues.

Stakeholder and Relationship Management

• Develop and maintain productive relationships within Canberra Hospital and across the CHS network including but not limited to executives, directors, other directorates and community partners.
• Represent the General Manager in forums and meetings as required.

Operational Management and Leadership

• Lead an administrative team to support offices and services fostering a collaborative high-performing team culture.

Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include but are not limited to the following:

• Demonstrated ability to inspire and motivate others to achieve goals, identify and develop the potential in others, and assess and mitigate future work and capability requirements.
• High level critical thinking ability and extensive process, resource and budget management skills to implement operational efficiencies in healthcare.
• High level interpersonal skills to influence and provide key information to support decisions made by a diverse stakeholder group.
• Political sensitivity and astuteness with a sophisticated understanding of the demands of public sector accountability.
• Knowledge and understanding of work, health and safety (WH&S) and the positive patient experience and displays behaviour consistent with CHS’s values.

Qualifications

Essential

• Tertiary level qualification (or equivalent) in a relevant field or equivalent experience.

Desirable

• Relevant post graduate qualifications in health management or leadership.

Experience

Essential

• A minimum of five years’ experience working at a senior level in a complex healthcare or government setting.

Desirable

• Knowledge of CHS Strategic Plan 2024-2029
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.
• Sound knowledge of the National Safety and Quality Health Service (NSQHS) Standards, Clinical Care Standards and experience in ensuring these standards are met.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven ability to provide high level strategic and operational advice to ensure strategic and operational objectives are met within a complex health service and changing environment.
2. Proven commitment and ability to lead change across an extensive portfolio and foster collaboration through listening and communicating with influence with internal and external stakeholders.
3. Proven ability and experience in systems and processes for clinical and corporate governance including risk management within a health service.
4. Demonstrated ability to lead a team, coach and develop others to achieve objectives with proven experience in resource management (human, physical and financial).
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays behavior consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.