Position overview

The Protective Services section is embedded within the Infrastructure and Health Support Services Division.  Protective Services’ mission is to provide the necessary climate and mechanisms that will enable staff, patients, and visitors at Canberra Health Services’ facilities to go about their daily activities without fear or intimidation by preventing crime and protecting persons and property.

As a Security Supervisor you will ensure a safe and secure environment is maintained for staff and consumers at Canberra Hospital, North Canberra Hospital, Clare Holland House, Dhulwa Mental Health Unit, and non-acute sites by providing incident response, proactive security functions and enforcement of Canberra Health Services policy and directives.

Key Responsibilities

Under limited direction of the Assistant Director, you will maintain the safety and security of people, assets, and information at Canberra Health Services’ facilities.

You will:

1. Manage the daily security operations at Canberra Health Services' facilities, including responding to emergencies and incidents.
2. Manage site rostering arrangements, including backfill of unscheduled leave, to ensure the security guard force is always maintained.
3. Undertake mentoring and training of new and existing staff in relation to security matters.
4. Undertake administration of access control systems and key management where required.
5. Always uphold staff and patient privacy and confidentiality.
6. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include but are not limited to the following.

• Emotional maturity and resilience.
• Ability to work within protocols, processes and use initiative.
• Empathy and cultural awareness.
• Exceptional conflict management and resolution.
• Influencing and persuading.
• Professionalism, a strong moral compass, and teamwork.

Qualifications

Specific qualifications include, but are not limited to, the following.

Essential

• Possess a Certificate II in Security Operations and an ACT Security Licence.
• Possess an unencumbered ACT Driver Licence (or equivalent).
• Wear a uniform and work a shift roster, weekends, public holidays or night shifts at any Canberra Health Services worksite on an ‘as needs’ basis.
• Be able to complete a continuous 500m run compromising of a series of five 100m laps, with stair ascent and descent of 10 steps at the end of each lap, and a 20m dummy drag, in under 5 minutes on an annual basis.
• Be willing to be, and remain, vaccinated against vaccine-preventable diseases during their employment.
• Attain a Certificate III in Security Operations with the following competencies within the first 12 months of employment:
  • Monitor security from control room.
  • Restrain persons using handcuffs.
  • Control persons using baton.

Desirable

• Possess a sound understanding of providing security services in a healthcare setting.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.

Experience

Specific experience includes but is not limited to the following.

Essential

• Prior experience in a similar security role.

Desirable

• N/A

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.
• Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated experience in dealing with a diverse range of people and situations requiring problem solving and relationship management.
2. Demonstrated ability to contain incidents which jeopardise safety and security.
3. Demonstrated ability to use workplace communication strategies and write routine workplace materials.
4. Demonstrates understanding of, and adherence to, safety and quality standards, work, health, and safety (WH&S) and positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.