Position overview

The Division of the Executive Director of Nursing and Midwifery provides strategic leadership and supports a coordinated, collaborative approach to nursing, midwifery, and patient support services across CHS.

The Nursing and Midwifery Workforce Unit is responsible for workforce planning and coordinating recruitment activities across the nursing and midwifery stream. The Unit oversees a centralised recruitment model designed to reduce vacancy timeframes, streamline processes, and support the retention of a skilled and sustainable workforce. The team also provides high‑quality strategic advice and operational support to the Executive Director of Nursing and Midwifery.

The Administration Officer provides administrative and operational support to the Nursing and Midwifery Workforce Unit. Responsibilities include managing shared inboxes and phone enquiries, liaising with managers and candidates, and supporting day‑to‑day administrative functions. The role works closely with, and is supported by, the Team Lead and the Operations Manager.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following.

1. Provide administrative and general office support to the Nursing and Midwifery Workforce Unit.
2. Participate in a phone roster, providing advice and actioning requests from internal and external clients.
3. Liaise with a wide range of stakeholders using well-developed communications skills.
4. Provide administrative support to track candidates, set up and manage interviews, collate candidate documents, and other recruitment related administrative tasks.
5. Provide accurate data entry and maintain, distribute, and secure confidential electronic and physical data.
6. Assist with routine administration and management of the mailbox and prepare draft correspondence, including general correspondence, as necessary.
7. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include but are not limited to the following:

• Well‑developed organisational skills with the ability to prioritise tasks.
• High attention to detail and accuracy.
• Commitment to providing high‑quality customer service.
• Adaptability and flexibility to support changing service needs.
• Strong interpersonal and communication skills.
• Demonstrated problem‑solving and critical thinking skills.
• Problem solving skills and the ability to critically think

Qualifications

Essential

• N/A

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Experience

Essential

• N/A

Desirable

• Prior experience in an administrative role will be highly desirable
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.
• Comply with all relevant clinical and/or competency standards.
• Be available to work rostered shifts between 8:00am and 5:00pm, including either the 8:00–16:21 or 8:30–16:51 shift.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

(What you require) Key Selection Criteria

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated effective communication, interpersonal and problem-solving skills, with the ability to work collaboratively within a multidisciplinary team and provide responsive customer service.
2. Demonstrated ability to use computer applications and electronic systems relevant to administrative work, and experience with Microsoft Office programs such as Excel.
3. Demonstrated ability to work in a high‑volume administrative environment, including organising workflows, managing competing deadlines, and maintaining attention to detail.
4. Demonstrated commitment to providing kind, professional, and high-quality customer service to internal and external stakeholders.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.