Position overview

Infrastructure and Health Support Services (IHSS) are an integral part of Canberra Health Services (CHS), delivering essential facility, infrastructure, and support services that enable Canberra Hospital and community-based health services to operate safely and effectively.

As part of IHSS, the Environmental Cleaning Services (ECS) team is responsible for delivering high-quality cleaning services across Canberra Hospital and community-based facilities. The service is essential in the effective operation of the overall health service by ensuring clean, safe, and welcoming environments that contribute to clinical operations and a positive experience for everyone who uses our facilities.

The Quality & Workforce Support Officer role provides comprehensive administrative support across team functions, including a broad range of administrative tasks, coordination of day-to-day business activities, and management of meetings, including the preparation of agendas and minutes. The role also supports recruitment processes and acts as the first point of contact for routine ICT and systems issues and supports efficient workflows, business continuity, and the delivery of compliant and well-supported cleaning services.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following.

1. Provide high-level administrative and operational support to the Quality & Workforce team, including coordinating correspondence, meetings, reporting, records management, and preparation of briefs and documentation.
2. Assist with recruitment and onboarding processes, including preparing recruitment documentation, coordinating interviews, conducting referee checks, and monitoring pre-employment requirements.
3. Monitor and maintain employee compliance obligations and workforce records, ensuring mandatory training and role-specific requirements are current and accurately recorded.
4. Assist with accreditation readiness, including collating evidence, supporting audits, maintaining compliance and CAPA registers, and monitoring actions to support timely completion and reporting.
5. Maintain operational data systems, databases, and registers related to quality, WHS, incidents, and training, while providing first-level contact for ICT systems support through troubleshooting, managing access requests, and liaising with relevant stakeholders to support business continuity.
6. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include but are not limited to the following.

• Demonstrated ability to provide high-level administrative support, including coordinating correspondence, meetings, records, and preparing briefs and documentation.
• Demonstrated ability to monitor and manage employee compliance requirements, ensuring records are accurate, up to date, and aligned with policy and regulatory standards.
• Demonstrated experience maintaining data systems, databases, and registers, ensuring data accuracy, integrity, and timely reporting across quality, WHS, and operational functions.
• Demonstrated ability to quickly learn and apply IT systems and processes, with the capacity to support basic troubleshooting, coordinate user access, manage service requests, and liaise effectively with ICT providers to maintain business continuity.
• Demonstrated ability to manage competing priorities, coordinate schedules and meetings, and provide responsive support to managers and stakeholders in a dynamic environment.
• Demonstrated initiative and a proactive approach to supporting team outcomes, with the ability to anticipate needs, assist where required, and contribute effectively across a range of tasks.

Qualifications

Specific qualifications include, but are not limited to, the following.

Essential

• N/A

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Experience

Specific experience includes but is not limited to the following.

Essential

• Administrative and computer skills, with the ability to use a variety of computer applications, and work within data bases and records management systems.

Desirable

• Experience in a similar role preferably in a health care environment.
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated ability to provide high-level administrative support, including coordinating correspondence, meetings, records, and preparing briefs and documentation.
2. Proven ability to support recruitment and workforce processes, including onboarding activities and monitoring compliance requirements, ensuring accuracy and adherence to procedures.
3. Well-developed communication and interpersonal skills, with the ability to support stakeholders, manage competing priorities, show initiative, and respond flexibly to changing operational needs.
4. Demonstrated experience maintaining data systems, databases, and registers, with a high level of attention to detail to ensure data integrity, timely reporting, and effective support of quality, WHS, and operational activities.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays behaviours consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.