Position overview

Canberra Health Services (CHS) is responsible for leading the insourcing (a transition from a contractor to in-house delivery) of cleaning services for the Canberra Hospital campus and Community Health Care Facilities from 1 October 2026. It is also leading the transition to insourcing of cleaning services and food services at the North Canberra Hospital and Clare Holland House from 1 October 2027.

The Project Support Officer will focus on project activities associated with the onboarding and recruitment processes required to transition to an insourced model for cleaning and food services at CHS. This includes the collection of information for onboarding, including employment clearances, and supporting the planning, coordinating and delivery of workforce engagement activities.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following.

1. Work closely with the Insourcing Transition Taskforce to provide project and administrative support, prioritise tasks within deadlines, and manage record-keeping for transition milestones.
2. Provide general advice and assistance to the contracted workforce on eligibility documentation and support information sessions and presentations, including collecting required sign-on information for the onboarding process to the ACT Public Service.
3. Monitor correspondence, including the designated insourcing email inbox and workflow to ensure deadlines are met and matters are attended to in a timely manner.
4. Contribute to positive stakeholder engagement, ensuring they receive regular and up to date information so they can assist where required.
5. Undertake other duties appropriate to this level of classification which contribute to the organisation.

Competencies

Specific responsibilities include, but are not limited to, the following.

• Strong organisational skills with a high degree of drive.
• Adaptability and flexibility to accommodate competing demands and provide responsive services to meet client needs.
• Sound communication, liaison and negotiation skills.
• Experience in being an effective team collaborator and contributing to a dynamic successful team.

Qualifications

Specific responsibilities include, but are not limited to, the following.

Essential

• N/A

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Experience

Specific responsibilities include, but are not limited to, the following.

Essential

• Experience working in an administrative role within a government or similar organisation.

Desirable

• Experience in a customer service role with proven ability communicating with a broad range of stakeholders.
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven ability to provide high level project and administrative support working in a team.
2. Well-developed organisational skills, and the ability to be proactive, flexible and to manage competing priorities while working under pressure and within tight timeframes.
3. Well-developed written and oral communication skills, including liaison and accuracy of written documentation.
4. Ability to monitor and determine priorities to meet deadlines, using technology and personal initiative to work effectively both individually and within a team.
5. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.