Position overview

Canberra Health Services (CHS) is responsible for leading the insourcing (a transition from a contractor to in-house delivery) of cleaning services for the Canberra Hospital campus and Community Health Care Facilities from 1 October 2026. It is also leading the transition to insourcing cleaning services and food services at the North Canberra Hospital and Clare Holland House from 1 October 2027.

The Project Officer will focus on activities associated with the engagement and support of the transitioning workforce, as well as providing a central point of contact for the workforce to ask questions and obtain information on the onboarding process. This includes planning and developing key documents and workflows to support the recruitment process and manage the assessment of a candidate’s eligibility for an offer of employment in the ACT Public Service (ACTPS).

Key Responsibilities

Under limited direction of the Director of the Insourcing Taskforce, you will:

1. Assist in the planning and management of recruitment activities for the onboarding of the transitioning workforce, including the development of fact sheets and FAQs on key issues.
2. Ensure clear and timely communication, providing high-level customer service and extensive support with onboarding processes to ensure new starters are employed and inducted in line with compliance requirements, including mandatory health screening and background checking.
3. Provide high level administrative support to develop and coordinate workflows, including the review of documentation, prioritising, redirecting, tracking and researching background information as required and responding as appropriate.
4. Work closely with team members of the Insourcing Transition Taskforce contributing to project objectives and outcomes to align with stakeholder expectations including Union participation.
5. Undertake other duties appropriate to this level of classification which contribute to the project.

Competencies

To be successful in this position, you will be someone who thrives on working in a fast-paced, stimulating and results-orientated environment.

• Be flexible, adaptable and comfortable within a changing working environment.
• Have strong interpersonal and negotiation skills, and the ability to develop and maintain positive working relationships across CHS and with internal and external stakeholders.
• Be able to respond to and prioritise competing and often urgent requests in a calm and efficient manner, while maintaining high work standards and accuracy.
• Have a commitment to achieving positive outcomes for stakeholders and the CHS organisation.

Qualifications

Specific responsibilities include, but are not limited to, the following.

Essential

• N/A

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Experience

Essential

• Experience in a customer service leadership role with proven ability communicating with a broad range of stakeholders.

Desirable

• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated project delivery skills and experience, including the ability to undertake project planning and monitoring with capability to consolidate information from multiple sources and compose workplace documents with attention to detail.
2. Well-developed written and verbal communication skills, including a strong ability to respond to complex questions and to support individuals when navigating change.
3. Proven ability and experience working as part of a team, demonstrating strong organisational skills and the ability to effectively manage multiple tasks, determine priorities and meet deadlines.
4. Proficiency in computer skills, including experience with databases, Word, Excel, and Outlook, along with the ability to learn new programs and software packages.
5. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.