Position overview

Canberra Health Services (CHS) is responsible for leading the insourcing (a transition from a contractor to in-house delivery) of environmental cleaning services for the Canberra Hospital campus and Community Health Care Facilities from 1 October 2026. It is also leading the transition to insourcing of cleaning services and food services at the North Canberra Hospital and Clare Holland House from August 2027.

The Project Officer is responsible for coordinating and delivering project activities that support the successful implementation of the insourced service across CHS. Working under limited direction, the role contributes to project planning, procurement and logistics activities, operational readiness, workforce transition, stakeholder engagement and governance processes.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following.

• Coordinate and deliver project activities associated with the implementation of insourced cleaning and food services across CHS, including contribution to project planning, transition schedules, operational readiness activities, and achievement of project milestones.
• Develop and maintain project documentation, reports and communication materials to support project outcomes and senior management decision making.
• Support workforce transition activities, including recruitment, onboarding, induction and workforce engagement activities.
• Develop and maintain productive relationships with internal and external stakeholders, contributing to change management initiatives and support the adoption of new operational models, systems and processes.
• Support procurement, logistics and operational planning activities required for implementation of the insourced service model.
• Provide high level administrative support to develop and coordinate workflows, including the review of documentation, prioritising, redirecting, tracking and researching background information as required and responding as appropriate.
• Undertake other duties appropriate to this level of classification which contribute to the project.

Competencies

Specific competencies include but are not limited to the following.

• Strong project management, planning and organisational skills including the ability to manage competing priorities and delivery outcomes within agreed timeframes.
• Well developed analytical and problem solving skills including the ability to identify risk and implement practical solutions.
• Excellent communication, consultation and stakeholder engagement skills.
• Ability to build and maintain productive working relationships across diverse stakeholders.
• High levels of initiative, sound judgement and personal accountability.
• Adaptability, resilience and the ability to work effectively both independently and as part of a multidisciplinary team.
• Experience in being an effective team collaborator and contributing to a successful team dynamic.
• A love of learning and a commitment to professional growth.

Qualifications

Specific qualifications include, but are not limited to, the following.

Essential

• N/A

Desirable

• N/A

Experience

Specific experience includes but is not limited to the following.

Essential

• N/A

Desirable

• Experience working in an operational role in a hospital or health setting.
• Experience working in a project role within the ACT Public Service.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated experience delivering project outcomes including project planning, implementation, monitoring and reporting with the ability to manage competing priorities and achieve results within agreed timeframes.
2. Highly developed communication and stakeholder engagement skills, including the ability to prepare high quality documentation, provide advice and build productive relationships with diverse stakeholders.
3. Demonstrated organisational skills, initiative and sound judgement, with the ability to work independently under limited direction and manage competing priorities.
4. Demonstrated analytical and problem solving skills, including the ability to identify risks, evaluate options and implement practical solutions.
5. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.