Position overview

The Organisational Development (OD) Unit is a specialist team within People and Culture focusing on improving organisational and team culture, increasing staff engagement, improving staff health and wellbeing, elevating leadership/management skills, and supporting change management to better enable CHS staff to provide high quality patient care/experience.

The Project and Wellbeing Officer will contribute to a range of meaningful and high impact initiatives by providing administrative and project support across multiple team priorities. These activities include supporting the CHS wellbeing program, internal consultancy, leadership programs, workplace survey engagement, and diversity and inclusion. This role will contribute to the achievement of CHS’s vision of delivering exceptional health care together by supporting initiatives that promote and enhance workforce wellbeing and organisational culture.

Key Responsibilities

Under day-to-day direct supervision from the Assistant Director OD, and overall team direction from the Senior Director and senior team members, you will provide high-quality project and administrative support to ensure the effective coordination and delivery of organisational development and wellbeing priorities including:

1. Support the implementation of organisational culture initiatives and programs that promote staff engagement, inclusion and a positive workplace environment.
2. Provide project and administrative support across all programs within the OD unit through effective collaboration, stakeholder engagement, and coordination.
3. Develop and manage data collection, reporting, and analysis to evaluate project outcomes, inform decision making, and provide evidence-based recommendations for continuous improvements in consultation with program leads.
4. Coordinate and provide secretariat support for employee networks including coordinating meetings, preparing agendas and minutes and managing communications.
5. Manage the Organisational Development and other OD generic inboxes, acting as the central contact point for organisational development enquiries, information requests and feedback, ensuring timely, respectful, and customer-focused responses that support effective communication and service delivery.
6. Undertake other duties appropriate to this level of classification which contribute to the operation of the OD team.

Competencies

Competencies required for the role include but are not limited to the following.

• You are self-motivated with excellent time-management with the ability to establish trust and credibility across diverse stakeholder groups and follow through on commitments.
• You enjoy working as part of team, drawing on support when needed and supporting others in turn.
• You are curious and interested in learning, growing, and developing your knowledge and skills.
• You are a collaborator and welcome open discussions and feedback when designing and delivering initiatives and identifying areas for improvement.

Qualifications

Essential

• Skills and experience in a project support or delivery role would be considered an advantage.

Desirable

• Experience or knowledge of the CHS Exceptional Care Framework and all other related frameworks.

Experience

Essential

• Computer literacy skills are required as you will be expected to be a proficient user of the CHS Information Technology systems to be able to fulfil the requirements of this role.

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Pre-employment National Police Check.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.
• Remain current with changes, updates, and contingencies to IT systems relevant to your role.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated experience contributing to, and/or demonstrated understanding of, organisational culture initiatives and programs, with the ability to support the coordination, delivery, and evaluation of activities that promote staff engagement, inclusion and a positive workplace.
2. Excellent interpersonal and stakeholder engagement skills with the ability to build and maintain effective working relationships, communicate with influence, and adapt communication styles across a range of audiences and platforms.
3. Demonstrated ability to provide effective project coordination and administration support across multiple programs, with strong attention to detail and time management skills to manage competing priorities, meet deadlines and deliver high-quality outcomes within a dynamic and fast-paced environment.
4. Experience working as an effective team collaborator who contributes to a positive team dynamic.
5. An example of behaviour consistent with one of CHS’s values of reliable, progressive, respectful, and kind. And a willingness to adhere to, safety and quality standards, work, health, and safety (WH&S) and an understanding of the positive patient experience.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.