Position overview

Reporting to the Executive Director of Cancer and Ambulatory Support (CAS), the Program Director, Integrated Care is responsible for coordinating, driving and delivering work to implement a range of strategies to achieve CHS objectives in delivering enhanced integrated care to those experiencing chronic and complex conditions in the ACT. The position will work closely with a range of stakeholders internally and externally to CHS to ensure collaborative approaches to service delivery with a focus on improving health service efficiency and integration.

To be successful, you will be a consummate professional, be confident with a high workload, be adaptable and responsive, be able to quickly acquire knowledge and an understanding of situations and subject matter and cultivate productive working relationships with a range of stakeholders.

Key Responsibilities

Under limited direction you will play a key role in day-to-day human resource and project management. You will:

1. Provide effective leadership and direction to ensure implementation of a range of strategies to achieve the objectives of integrated care and meet relevant budget initiatives and election commitments.
2. Drive partnerships with staff and organisations to facilitate change management initiatives to achieve the CHS strategic objectives.
3. Work collaboratively with multidisciplinary services to ensure high quality and sustainable integrated health services across the Territory.
4. Assist in the development of key projects and detailed implementation plans ensuring these are managed within budget, time, and scope.
5. Actively engage in the Health Infrastructure program, including service redesign and model of care development for the new community health hubs.
6. Lead, coordinate and facilitate reporting on plans, progress, quality improvement and risk management.
7. Undertaking other duties appropriate to this level of classification which contribute to the operation of the Division.

Competencies

Competencies required for the role include but are not limited to the following.

Professional Work and Organisational Impact

• High degree of independence in the determination of strategies, priorities, work standards and allocation of resources for the program, in alignment with CHS strategic vision.
• Require extensive knowledge of and compliance with legislative frameworks, government decision-making and organisational guidelines and regulations.
• A strong ability to use creativity, originality, ingenuity and initiative in the design and development of services and project deliverables within the Integrated Care Program.

Leadership and professional decision-making

• Proven ability to apply comprehensive knowledge, experience and sound judgement to complex situations in the management of projects, human resources and service design and development.
• Proven ability to lead, direct and co-ordinate a variety of activities, services and/or projects in a highly dynamic environment.
• Proven ability to manage and coordinate human, physical and financial resources, including professional supervision, development of guidelines and policies and managing complex budgets.
• Expertise or extensive knowledge in health system design and delivery with comprehensive understanding of person-centre care and commitment to quality outcomes.
• Strong ability to operate with broad objectives and apply significant professional knowledge and professional judgement in relation to novel, complex or critical work.
• Strong ability to apply analytical and conceptual skills in the resolution of particularly complex issues.

Communication and Organisation

• Strong organisational, communication and interpersonal skills with a high degree of drive, proactiveness and flexibility.
• Strong ability to foster positive relationships with internal and external stakeholders and champion culturally sensitive and safe practices.
• Proven ability to delivery high level reports and briefs with attention to details and timeframes.
• Proven ability to develop and manage key strategic relationships with a broad range of stakeholders, promoting the divisional and organisational business objectives.
• Ability to mentor and guide diverse teams and external parties in a collaborative and influential manner.
• Proven ability to respond to and prioritise competing and often urgent requests in a calm and efficient manner while also maintaining high work standards and accuracy.

Qualifications and Experience

Essential

• Tertiary qualifications (or equivalent) in a health or related discipline.
• Current Driver’s License.
• A minimum of 5 years’ experience in health-related project or management roles.

Desirable

• Postgraduate qualifications in a management field are highly desirable.
• Experience in a senior health management or leadership role is highly desirable.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Experience or knowledge of the CHS Exceptional Care Framework and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.
• Comply with all relevant clinical and/or competency standards.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven record of achievement in leadership, strategic planning, program planning and prioritisation at a senior level in a complex health environment.
2. Demonstrated ability to drive consultative processes, pursue innovative approaches and to form productive working relationships with stakeholders within a highly dynamic and political environment.
3. Proven experience in developing and managing systems for clinical governance and quality improvement, including knowledge of contemporary health care practices, and future directions and innovations in healthcare.
4. Proven ability to manage financial, physical and human resources including within an infrastructure development setting.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays’ behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.