Position overview

Very few teams can say they are responsible for helping set the future direction of a large organisation. The Quality, Safety and Governance team is one of the few who can. The team leads and supports the development and implementation of organisation wide strategy, communications and related projects, provides leadership for quality and safety assurance, systems and processes, and supports all other clinical and operational areas across CHS to deliver exceptional health care. The area includes Quality and Safety, National Standards and Accreditation, Internal Audit, Risk Management and Compliance, Medico Legal, Strategic Communications, Policy, Consumer Handouts, Corporate Records and Strategic Projects areas.

The Policy and Consumer Handouts team is in the Policy and Strategic Projects area which leads and supports the development and implementation of organisation wide strategy, policy, and related projects. The Policy and Consumer Handouts is a great team with opportunities to work on challenging and complex issues – all of which matter to our local community.

The Policy Coordinator position works as part of a dynamic team to inform, educate, and support policy development and governance processes across CHS. This will provide you with a unique opportunity to be involved in both strategic and operational policy, contributing directly to safeguarding the high standards of care at CHS and improving the health of our community.

Key Responsibilities

Under direction of the Director, Policy and Consumer Handouts you will perform administrative support to the Policy and Consumer Handouts Team and manage the CHS Policy and Guidance Documents Register. You will:

1. Manage administration of the CHS policy and clinical guidance register through SharePoint, including generating reports, coordinating consultation pages, and updating tracking sheets.
2. Provide high-level secretariat support to relevant committees and working groups, including the Canberra Health Services Policy Document Review Panel.
3. Provide advice, education, and support to staff and divisions on policy and guidance documents development and review, and related governance matters.
4. Provide administrative support to the team including booking, scheduling, and providing secretariat support for team meetings and maintaining the file management system in accordance with records management legislation.
5. Lead and coordinate the development and review of Canberra Health Services policy and guidance documents, including consultation with stakeholders and conducting evaluations.
6. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include but are not limited to the following.

• Ability to engage respectfully with staff and stakeholders from diverse backgrounds.
• Ability to adapt and be flexible to accommodate change.
• Ability to work collaboratively within a multidisciplinary team.
• Strong organisational skills.
• Strong time management skills.
• Maintain a high level of accuracy and attention to detail.
• A sense of humour.

Qualifications

Specific qualifications include, but are not limited to, the following.

Essential

• N/A

Desirable

• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Experience

Specific experience includes but is not limited to the following.

Essential

• N/A

Desirable

• Previous experience and advanced knowledge of Microsoft SharePoint.
• Previous experience providing secretariat support for meetings and/or committees.
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated administration skills including data entry, generating reports in Excel, using SharePoint, managing shared email inbox, maintaining the file management system in accordance with records management legislation and ability to provide secretariat support for high-level committees and working groups.
2. Demonstrated high level oral and written communication skills, including ability to develop and review policy and guidance documents, consult effectively, and deliver education programs for staff across Canberra Health Services.
3. Proven high level organisational and interpersonal skills, with the ability to prioritise competing demands and liaise with a diverse range of stakeholders.
4. Demonstrated knowledge and understanding of policy governance and development in a healthcare environment.
5. Demonstrated understanding of, and adherence to, safety and quality standards, Work, Health and Safety and the positive patient experience. Displays’ behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.