Position overview

The role of a Pharmacy Storeperson/Courier is to participate as an active member of the pharmacy team to promote and provide exceptional patient care by ensuring the safe and efficient receipt, storage, and delivery of medicines across the Canberra Hospital campus.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following.

1. Inventory Management: Receive, unpack, verify, and stock pharmaceutical supplies and medical equipment, maintaining accurate records in paper and electronic systems.
2. Medication Handling: Ensure proper medication storage, including cold-chain maintenance, and identify/report expired or damaged items.
3. Pharmacy Operations: Stock shelves, conduct routine stocktakes, maintain replenishment systems, and respond professionally to phone and in‑person enquiries, and adhere to all hospital policies, safety protocols, and regulations.
4. Delivery and Distribution: Safely transport medications on foot within the hospital precinct (no driving required), package dispensed medicines, and deliver them promptly while maintaining accuracy, confidentiality, and appropriate urgency.
5. Quality Improvement: Participate in training, quality projects, and rotational shifts to contribute to continuous improvement.
6. Safety and Incident Reporting: Maintain a clean work environment, follow hazardous materials handling procedures, and report any safety concerns to supervisors.
7. Data Management: Update electronic and paper logs with real-time inventory movements and delivery status for accurate record-keeping.
8. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Competencies described in relevant competency standards including:

• Cultural inclusion and diversity: including awareness of and respect for cultural differences and their effect on healthcare, treating all with kindness and respect.
• Professionalism and ethics: including Strong organisational skills with a high degree of personal drive, upholding the role as a pharmacy storeperson/courier, accepting accountability and responsibility or own actions, practicing legally and ethically.
• Communication and collaboration: including communicating in a style appropriate to the setting, managing conflict in a professional way, engaging in effective and collaborative working relationships, and utilising technology for safe and effective communication.
• Medication management and patient care: including recording information to facilitate safe and high-quality health care for patients, undertake product inventory management, support the safe and quality use of medicines.
• Leadership and management: including leadership of self, self-reflection, self-motivation, acting as a positive role model for others, effective planning and prioritisation of own mental, physical and social wellbeing, and leadership of others.
• Education and Research: including understanding the education and training requirements of the role and partaking this training.

Qualifications

Essential

• Must be able to undertake mandatory training as required by CHS.

Desirable

• Relevant training or certification in logistics or supply chain management.

Experience

Essential

• Familiarity with using basic computer systems.

Desirable

• Experience in storeperson and logistics in healthcare or a comparable environment.
• Previous experience in a hospital or clinical setting.
• Knowledge of cold-chain management and medication handling.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Experience or knowledge of the CHS Exceptional Care Framework and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.
• Comply with all relevant clinical and/or competency standards.
• Be available for weekend and shift work or after-hours work.
• Be available to work across multiple CHS locations.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven commitment to high‑level client service, with the ability to contribute to optimal patient outcomes through effective interpersonal and communication skills in a hospital or similar environment.
2. Demonstrated ability to manage and prioritise workflow, performing consistently at a high level while maintaining accuracy and attention to detail in task completion and record‑keeping.
3. Demonstrated experience, knowledge and skills in goods receipt, delivery and collection, with an understanding of safe manual handling, confidentiality, infection control, and cold‑chain management requirements.
4. Demonstrated ability to safely perform the physical requirements of the role, including manual handling, frequent movement across hospital areas, and stock handling in accordance with WHS and manual‑handling guidelines.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.