Position overview

The Operations Manager is responsible to the Director, Patient Support Services (PSS). The primary function of the Operations Manager is to provide leadership and manage the day-to-day operation of the Wards Person service of PSS. The Operations Manager will ensure that services meet client and organisational needs and demands. There may be operational requirements to undertake the role managing other portfolios within PSS.

Key Responsibilities

Under limited direction of the Director, you will perform people management tasks. You will:

1. Manage the day-to-day operations within Patient Support Services ensuring that services meet the client/organisation needs such as undertaking staff administrative matters such as recruitment, rostering requirements, human resource management, performance management and financial management practices.
2. Provide leadership in the development and implementation of systems, policies, procedures, training and education relevant to the functions of the relevant sub-section.
3. A high degree of self-motivation, application to tasks and a demonstrated ability to plan, implement and sustain performance improvement initiatives while meeting operational and budget objectives.
4. Draft complex written correspondence, manage telephone enquiries relating to information and service delivery to patients, visitors, staff and other service providers, relating to the activities of the sub-section.
5. Provide leadership in relation to safe and professional practice in line with the Workplace Safety Act and Public Sector Management Act. Maintain records in accordance with the Territory Records Act 2002.
6. Represent the agency at meetings, conferences, seminars and relevant forums as required.
7. Undertaking other duties appropriate to this level of classification which contribute to the operation of the section with the delivery of high-quality person and family centred, safe and high-quality patient care.
8. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include but are not limited to the following.

• Strong organisational skills with a high degree of drive.
• Strong communication skills and a high attention to detail.
• Strong leadership and management skills.
• Possess, or capacity to quickly acquire skills, qualifications, and knowledge in the operational setting, conduct preliminary assessments writing or conflict resolution.

Qualifications and Experience

Specific qualifications and experience include, but are not limited to, the following.

Essential

• Experience in human resource management, preferably in healthcare or operational setting.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.

Desirable

• Tertiary qualifications or equivalent in a health or related discipline is highly desirable.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.
• Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.
• Comply with all relevant clinical and/or competency standards.
• Be available for weekend and/or after-hours work.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven experience in managing large numbers of staff to deliver a high functioning client service, preferably in a Healthcare or operational setting.
2. Demonstrated ability to interpret and analyse information, legislation, guidelines and corporate objectives and apply this knowledge in an operational setting.
3. Demonstrated change management and client focused skills including the ability to plan, implement and sustain performance improvement initiatives.
4. Well-developed written and oral communication skills, including the preparation of various types of correspondence and experience in office computer applications.
5. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.