Position overview

Acute Allied Health Services Physiotherapy provides clinical services to a range of clients in the acute inpatient setting and specialised outpatient services at Canberra Hospital. This position will provide high level administrative support to the senior leadership team withing the Acute Allied Health Services Physiotherapy department. It also provides leadership and supervision to the Physiotherapy Administration team. You will also be responsible for supporting departmental data, operational and policy requirements.

Key Responsibilities

Under the general direction of the AAHS Physiotherapy Manager you will perform Office Management and Administration Team Leader duties. You will:

1. Manage the office of the Physiotherapy department with daily administration tasks and unit governance including, but not limited to:
   • Ensure accurate and timely Proact coding and data entry, including the review and amendment of records to maintain data integrity and compliance with established health information standards.
   • Maintaining and managing databases, filing systems, and research matters.
   • Secretarial Support including scheduling and preparation of meeting papers, recording, and transcribing of meeting minutes.
   • Assisting the Physiotherapy Manager with departmental fiscal matters including Special Purpose Accounts, research funding, Divisional scorecard reporting, inpatient billing, revenue, processing invoices, ordering of stationery, and non-stock requisitions.
2. Assisting the Physiotherapy Manager with basic human resource functions including the management of leave applications, travel applications, timesheets, and recruitment.
3. Monitoring and supervising the workflow and workload of booking & scheduling officers, ensuring deadlines are met in an efficient and accurate manner.
4. Assisting the Physiotherapy Manager to streamline processes and identify quality issues and assist with quality assurance and improvement opportunities within the unit.
5. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include but are not limited to the following:

• Managerial ability, including the ability to monitor work practices and workflow, set priorities within the work area, develop local procedures, and supervise staff.
• Assessment of training needs for the work area, staff assessment and performance counselling in relation to an individual's development.
• Good liaison and communication skills and the ability to communicate with clients within parameters decided by senior management.

Qualifications

Essential

• N/A

Desirable

• Certificate/Diploma or other tertiary qualification in business administration, frontline management, human resources or similar.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Experience

Essential

• Previous experience working in administrative roles.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel etc.)

Desirable

• Experience working in a public healthcare environment.
• Prior healthcare management and personal administration experience.
• Experience providing secretarial support.
• Experience or knowledge of the CHS Exceptional Care Framework and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.
• Current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven high level organisational and office management skills including the ability to exercise initiative, prioritise workloads, and meet deadlines within a complex and multi-disciplinary work environment.
2. Demonstrated ability to manage and provide leadership to administrative staff, set priorities, and adjust workflows according to the unit’s priorities.
3. Demonstrated knowledge and experience in using computer software applications including Microsoft Office and CHS information management systems or similar.
4. Sound interpersonal and communication skills including conflict resolution, negotiation, and liaison skills.
5. Demonstrates understanding of, and adherence to, safety and quality standards, work, health, and safety (WH&S) and positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.