Position overview

The Quality, Safety and Governance team provides leadership for corporate and quality and safety, assurance, and governance systems and processes, supporting all other clinical and operational areas within the Canberra Health Services Network to deliver exceptional health care. It includes Quality and Safety, National Standards and Accreditation, Internal Audit, Risk Management and Compliance, Medico Legal, Corporate Records, Strategic Communications, Clinical Incident Management, Policy and Strategy areas. A great team with terrific opportunities to work on challenging and complex issues – all of which matter to our local community.

The Medico Legal Support Officer reporting to the Director, will work as part of a small but dedicated team in supporting our Medico Legal Advisors as well as coordinating medico legal related meetings and requests for legal advice. This includes but is not limited to supporting processes for management of litigation and claims including third party claims and Coronial investigations. You will be responsible for the flow of information between the ACT Insurance Authority (ACTIA) from a medico legal perspective and the ACT Government Solicitor (ACTGS). The role will also provide support to team members involved in medico legal processes across all CHS and assist with delivering education as required.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following:

1. Provide support to Medico Legal Advisors and Director in relation to the coordination, advice, and education on medico legal, coronial, and claims related matters to CHS team members, including development of related documents, and briefings.
2. Provide support to the team with the oversight and monitoring of medico legal, coronial, and claims related matters including overseeing notifications of patient-related clinical incidents to ACTIA, and liaising with the ACTGS when required.
3. Foster and maintain productive working relationships with key stakeholders and CHS staff.
4. Support the team in liaising with the ACTGS in obtaining information that assists in defending matters involving CHS.
5. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include but are not limited to the following:

• Self-motivated and ability to demonstrate initiative and team collaboration.
• Ability to think strategically and support team in responding to change, process, and practice improvement in a service environment.
• Critical thinking and analysis, including ability to communicate complex matters to the team and stakeholders as required.
• Proficient in the use of computer applications.
• Proficient in administrative support to a wider team.

Qualifications

Essential

• N/A

Desirable

• A minimum of 5 years’ experience working professionally in the public sector is preferred.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Experience

Essential

• N/A

Desirable

• Experience or knowledge in using file storage system – Objective.
• Experience or knowledge of the CHS Exceptional Care Framework and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven organisational skills with a practical knowledge of administrative processes in clinical and corporate settings, and the ability to learn and implement medico legal processes.
2. Proven interpersonal and communication (oral and written) skills, ability to liaise, and negotiate with a diverse range of stakeholders, exercising sound judgement in sensitive matters.
3. Demonstrated ability to prioritise tasks in tight timeframes working independently and within a team environment.
4. Demonstrated high level computer literacy, data collection, and strong analytical skills.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays’ behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.