Position overview
The Medical Administration Coordinator is responsible for providing administrative support to the medical administration department to meet operational and professional regulatory requirements.
The medical administration coordinator is a first point of call for all medical officers working within NCH regarding pay, rostering, leave, and education. This position also assists with the coordination and management of recruitment, on-boarding, and credentialing of medical staff; including locums.
Key Responsibilities
Specific responsibilities include, but are not limited to, the following.
Under limited direction of the Team leader and Manager, Medical Administration, you will:
- Assist with drafting and maintaining the Junior Medical Officer (JMO) and Consultant rosters. This includes managing, recording and coordinating leave requests, shift swaps and overtime approvals
- Assist with JMO onboarding
- Coordination and management of invoice processing
- Assist with the coordination of the JMO teaching and orientation sessions
- Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.
Competencies
Specific competencies include but are not limited to the following.
- Strong organisational skills with a high degree of drive
- Adaptability and flexibility to accommodate change and provide responsive services to meet clients’ needs;
- Foster an environment of customer service and support within the Medical Administration team
- Ability to liaise effectively with staff at all levels and across disciplines.
Qualifications
Specific qualifications include, but are not limited to, the following.
Essential
- N/A
Desirable
- Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
- Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.
Experience
Specific experience includes but is not limited to the following.
Essential
- Experience in a Medical Administration setting
Desirable
- N/A
Prior to commencement
Appointment to this position is conditional on being granted and retaining appropriate clearances:
- Undergo a pre-employment National Police Check.
Important information
All employees are required to:
- Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
- Act in accordance and comply with all relevant Safety and Quality policies and procedures.
- Comply with all relevant clinical and/or competency standards.
Be available for weekend and/or after-hours work. CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required, which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.
What you Require (Key Selection Criteria)
These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.
- Demonstrated experience in an administrative role and secretariat duties within a healthcare environment.
- Demonstrated communication skills, including effective negotiation and ability to liaise effectively with diverse external and internal stakeholders.
- Demonstrated attention to detail including data entry skills with a high level of accuracy.
- Demonstrated high level of sound judgement and organisational skills, including ability to prioritise workload, time management and problem-solving ability under limited direction and supervision.
- Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.
Work environment description
The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.
| Administrative | Frequency |
|---|---|
| Telephone use | Frequently |
| General computer use | Frequently |
| Extensive keying/data entry | Frequently |
| Graphical/analytical based | Frequently |
| Sitting at a desk | Frequently |
| Standing for long periods | Never |
| Psychosocial demands | Frequency |
|---|---|
| Distressed People e.g. Emergency or grief situations | Never |
| Aggressive & Uncooperative People e.g. drug / alcohol, dementia, mental illness | Never |
| Unpredictable People e.g. Dementia, mental illness, head injuries | Never |
| Restraining e.g. involvement in physical containment of clients/consumers | Never |
| Exposure to Distressing Situations e.g. Child abuse, viewing dead / mutilated bodies; verbal abuse; domestic violence; suicide | Never |
| Physical demands | Frequency |
|---|---|
| Distance walking (large buildings or inter-building transit) | Occasionally |
| Working outdoors | Never |
| Manual handling | Frequency |
|---|---|
| Lifting 0 - 9kg | Occasionally |
| Lifting 10 - 15kg | Never |
| Lifting 16kg+ | Never |
| Climbing | Never |
| Running | Never |
| Reaching | Occasionally |
| Kneeling | Never |
| Foot and leg movement | Occasionally |
| Hand, arm and grasping movements | Occasionally |
| Bending/squatting | Occasionally |
| Bend/Lean Forward from Waist/Trunk twisting | Occasionally |
| Push/pull | Never |
| Sequential repetitive movements in a short amount of time | Never |
| Travel | Frequency |
|---|---|
| Frequent travel – multiple work sites | Never |
| Frequent travel – driving | Never |
| Specific hazards | Frequency |
|---|---|
| Working at heights | Never |
| Exposure to extreme temperatures | Never |
| Operation of heavy machinery e.g. forklift | Never |
| Confined spaces | Never |
| Excessive noise | Occasionally |
| Low lighting | Never |
| Handling of dangerous goods/equipment e.g. gases; liquids; biological. | Never |
| Slippery or uneven surfaces | Never |
Directorate: Canberra Health Services
Division: Medical Services
Business Unit: Medical Administration
Position number: LP8868, 602719
Position title: Medical Administration Coordinator
Classification: Administrative Service Officer Level 4
Location: North Canberra Hospital, Bruce Canberra
Reporting relationships: Direct Manager: Team Leader
Manager +1: Medical Administration
Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person-centred care. We provide acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding regions. More information can be found on the CHS website.
Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind