Position overview

Staff Development Unit (SDU) is the largest area of training within Canberra Health Services (CHS), reporting to the Executive Director, Office of Research and Education. SDU is located on the Canberra Hospital Campus and provides a key coordination role for learning and development (L&D) in CHS. SDU provides education and training for clinical, technical, and administrative staff in a broad range of programs which are based on the needs of the organisation and our consumers, as well as valuing the needs of staff. SDU develops many of the eLearning programs and manages the learning management system (LMS), reporting and policies for most of the education/training in Canberra Health Services. SDU manages the systems, reporting and procedures for education and training in CHS.

The purpose of this role is to develop and deliver training, provide assessments, and support teams across the CHS Network, including the Canberra Hospital and North Canberra Hospital. Provide Invasive Devices skills-based education to clinical teams including venepuncture, cannulation, CVADs and IDCs.

You will be required to work as part of an inter-professional education team providing targeted training and in-service education for staff in a variety of clinical settings across CHS.

Key Responsibilities

As a member of Staff Development Administration team and working with limited supervision you will:

1. Support the administration of the CHS, Learning Management System (LMS) including assisting with queries, trainer support, recording training data, deliver training of LMS functions and processes to CHS staff.
2. Manage a busy central mailbox to answer, triage and provide learning and development advice to all CHS staff members using a range of Microsoft applications such as Outlook and MS Forms.
3. Provide LMS program expertise and input into the design, development, implementation, and evaluation of high-quality education programs for CHS staff including, trainer support and custom orientation & area specific training programs into the LMS.
4. Analyse and provide organisation wide reporting including mandatory and required training reports through Power BI dashboards, and National Health Standards committee groups.
5. Liaise with appropriate stakeholders to ensure education and reporting needs are met for face to face and online learning and development programs.
6. Initiating invoices and processing of payments for SDU team.
7. Provide high level administrative support and assistance to the small SDU administrative team and to the learning and development managers on learning and development projects.
8. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

To be successful in this position, it is expected that you will have the following attributes:

• Demonstrates and models CHS values, professional and public service codes of conduct to build positive working relationships.
• Strong and effective communication and customer service skills.
• Strong organisational skills with a high degree of drive to complete tasks within set timeframes.
• Ability to learn new software and demonstrate technical skills related to education and training.
• Adaptability, flexibility, and willingness to learn new things to accommodate change and provide responsive services to meet clients’ needs.
• Ability to work within a team environment and independently with minimal supervision, encouraging an open and inclusive team culture.

Qualifications

Specific responsibilities include, but are not limited to, the following.

Essential

• N/A

Desirable

• Learning Management System administration experience or relevant business application experience or qualifications.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Experience

Essential

• A strong understanding around the administration of a staff learning management system.
• A sound understanding of Microsoft Suite in particular, Word, Outlook, Excel, PowerPoint, SharePoint.
• Strong organisational skills and attention to detail, the ability to effectively manage multiple tasks and adapt to changing priorities.

Desirable

• Commitment and accountability to own learning, development, and practice.
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven ability to administer a Learning Management System with a strong focus on technical excellence, customer service delivery and patient safety including the ability to manage a busy central mailbox, including some initiation, payment and processing of invoices.
2. Demonstrated experience in data reporting analysis, interpretation and presentation using a variety of business applications such as Excel and Power BI.
3. Ability to plan, administer, implement, and evaluate education programs based on adult learning principles, with input from subject matter experts.
4. Well-developed oral and written communication skills, stakeholder negotiation with proven ability to work both independently and part of a team to exercise initiative, prioritise workloads, support education programs and demonstrate sound interpersonal skills and an inclusive workplace culture.
5. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.