Position overview

Our role is to lead and direct strategic communications, engagement and media activities that support CHS to achieve its goals.

We are a dedicated, fun, hard-working team committed to supporting CHS staff to deliver business objectives and help drive positive cultural change through effective, timely and progressive communication activities.

We work hard to ensure the Canberra community is well informed on government programs, policies and services, and has meaningful opportunities to inform decision making. We listen to the people of Canberra and are their voice in government. We value ongoing learning and will support you to grow your career.

You'll manage the day-to-day delivery of internal communications, including newsletters, intranet content and staff updates and engagement activities, keeping employees informed and engaged across the organisation. Working closely with business areas, you'll turn what's happening across CHS into content and engagement opportunities that staff actually want to read and participate in. Your content will be written in plain language and pitched to a busy, largely non-desk-based workforce. Reporting to the Assistant Director, Communication and Engagement, you'll be a key point of contact for internal comms requests, balancing several projects at once while keeping quality and consistency high.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following.

Under direction of the Assistant Director, Communication and Engagement, you will:

1. Write, edit and publish internal communications content, including newsletters, intranet articles and staff updates.
2. Develop internal communication and engagement plans and strategies and support their day-to-day delivery.
3. Manage the day-to-day forward schedule for internal content, keeping planning on track and channels up to date.
4. Act as a first point of contact for internal comms requests, triaging and prioritising incoming work.
5. Build and maintain relationships with content contributors across the business to source timely, accurate updates.
6. Proofread and edit content from other teams to a consistent standard of tone, clarity and plain English.
7. Monitor engagement with internal content and use this to improve what's produced.
8. Support the planning and delivery of staff engagement activities and campaigns.
9. Maintain and update intranet (SharePoint) pages and content libraries.
10. Manage internal comms inboxes and respond to/or redirect queries as needed.
11. Engage confidently with clinical and corporate staff to identify and bring the CHS story to life across channels.
12. Collaborate with the wider Communications team to ensure content is consistent, on-brand and aligned to broader goals and priorities.
13. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include but are not limited to the following.

• Strong writing and editing skills, with the ability to turn complex or technical information into plain English.
• Experience publishing and maintaining content on an intranet platform (SharePoint).
• Good judgement on tone, timing and prioritisation when handling multiple requests at once.
• Ability to build rapport quickly with people across different teams and seniority levels.
• Comfortable working independently and managing your own workload to deadlines.
• Excellent attention to detail.
• A practical, can-do approach to problem-solving.
• Confidence to provide constructive feedback on content and advocate for quality, while maintaining positive working relationships.
• Sound judgement in tailoring content to genuinely resonate with staff, rather than simply meeting brief.
• Ability to remain calm, organised and effective when managing competing demands under pressure.
• Strong interest in CHS’s operations, translating into content that is well-informed and credible.
• Good stakeholder engagement skills, with the ability to build effective relationships and influence at all levels of the organisation.

Qualifications

Specific qualifications include, but are not limited to, the following.

Essential

• Relevant tertiary qualifications in Communications, Journalism, Digital Media, Marketing or a related field, or demonstrated equivalent experience.

Desirable

• N/A

Experience

Specific experience includes but is not limited to the following.

Essential

• At least two years' experience in an internal communications, corporate communications or similar role.
• Demonstrated experience producing and publishing content for an intranet or similar internal channel.

Desirable

• Experience communicating with a non-desk-based or shift workforce.
• Experience or knowledge of the ACT health system or a similar health service environment.
• Experience using Sharepoint Online, EDM software and Canva.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Experience or knowledge of the CHS Exceptional Care Framework, and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.
• be available for weekend and/or after-hours work as part of an on-call roster.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Strong writing and editing skills, with a track record of turning complex information into clear, plain-English content for a range of internal channels.
2. Demonstrated experience in managing content across its full lifecycle, from initial drafting through to publication and measuring effectiveness.
3. Proven ability to manage multiple competing priorities and deadlines with good judgement and attention to detail.
4. Strong relationship-building skills, with the ability to work effectively with contributors and stakeholders across the organisation.
5. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.