Position overview

The Decision Support Unit (DSU) is led by an Executive Group Manager reporting to the Chief Finance Officer within Canberra Health Services (CHS).

The DSU’s role includes:

• Promoting accountability to achieve strategic goals and building organisational capability to align Activity Based Funding (ABF) and Operational Planning.
• Provision of ICT Services for CHS.
• Provision of data quality.
• Provision of Health Information Services.
• Provision of decision support services to enable operational and non-operational planning and quality reporting.

Health Information Services (HIS) supports a wide network of tertiary health services such as The Canberra Hospital, University of Canberra Hospital, North Canberra Hospital, Mental Health, Justice Health, Alcohol and Drug Services, Walk in Centres, Community Health Centres and specialist outpatient services. HIS provides a range of functions including scanning, health record management, release of information, patient identifier maintenance, chart correction, health record forms design and managing access to personal health information to facilitate patient care follow-up, quality improvement, education and hospital management purposes.

This position works under limited direction from the Director, Health Record Integrity and is responsible for maintaining and ensuring the overall integrity of the health record. This position is responsible for the development and maintenance of relevant policies and procedures as well as managing the teams responsible for the patient master index, Digital Health Record chart correction, discharge summary reporting.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following. You will:

1. Provide leadership and management to staff within HIS chart correction, integrity, and discharge summary reporting by evaluating and adapting processes to maintain efficiency, meet service delivery requirements, and compliance with the organisations risk management and clinical and corporate governance.
   • Manage human and physical resources of the chart correction, integrity, and discharge summary reporting teams including staff selection, training, performance management, rostering, monitoring throughput and workflow, allocation of resources, and evaluation of team activity against targets.
   • In collaboration with the senior managers actively contribute to the management of the Health Information Service, assist in policy development, and ensure patient privacy and confidentiality are maintained through health record integrity workflows.
2. Manage complex potential patient duplicates and complex health record error corrections in the Digital Health Record to ensure the integrity of the patient health record.
   • Provide high level communication and interpersonal skills to establish and maintain effective communications and working relationships with a range of internal and external stakeholders, particularly in clinical and client-facing areas to assist with managing patient registration and health record error correction.
   • Collaborate with Digital Solutions Division to ensure the health record integrity processes within the Digital Health Record are supported and maintained, including chart corrections, patient identity management, and deficiencies.
3. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include but are not limited to the following:

• Provide accurate and specialised advice including anticipating problems and contributing to issues management.
• Monitor changes in the broader work environment that may impact on work objectives.
• Make decisions using good judgement, expertise and knowledge, under limited guidance. Ensure decisions are governed by the application of regulations, best practice principles or the agency’s operating instructions and procedures.
• Manage relationships with stakeholders to achieve work area and agency goals.
• Prepare correspondence of a complex nature.
• Provide advice and technical expertise in specific areas of project or program activities.
• Interpret, draft and review policy and procedural directions within specialist area.
• Apply comprehensive work knowledge, precedent and established legislation, policy, procedures and guidelines to situations involving complexity and sensitivity which require considerable interpretation and analysis.
• Contribute to the identification and implementation of systems improvement initiatives.

Qualifications

Essential

• N/A

Desirable

• Tertiary qualification in Health Information Management (or equivalent).

Experience

Essential

• 2 years record management experience, preferably with health records in a health setting.

Desirable

• Relevant supervisory experience in a hospital clinical record department, medical practice or similar health environment is preferred.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Experience or knowledge of the CHS Exceptional Care Framework and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Demonstrated experience of managing a small to medium sized team, which includes the ability to develop and provide training with a view to support staff to meet set KPIs.
2. Demonstrated experience and knowledge of the principles of patient master index management and data requirements for patient registration.
3. Demonstrated ability to exercise high level initiative and sound high-level judgement on more complex issues as well as a high standard of investigative and critical thinking skills.
4. Demonstrated ability to liaise with internal and external stakeholders with well-developed written and oral communication skills, including the preparation of various types of correspondence and reports.
5. Experience using a computerised patient information system and standard software applications such as Word, Outlook, and Excel with intermediate level competence.
6. Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.