Position overview

Infrastructure and Health Support Services (IHSS), a Division of Canberra Health Services, are responsible for:

• Maintenance and Service Delivery (Canberra Hospital and Off-Site facilities)
• Engineering and Project Delivery
  • Minor Works Projects
  • Project Liaison
  • Safety and Risk
  • Strategic Accommodation and Volunteers
• Business Operations and Planning
  • Procurement and Contracts
  • Leasing and Staff Accommodation
  • Strategic Asset Management
  • Administration
• Business Operations
  • Domestic and Environmental Services
  • Food Services
  • Sterilising Services
• Operational Support Services
  • Protective Services
  • Client Services (main reception and switchboard)
  • Fleet, Parking and Transport
  • Mailroom

The Facilities Management (FM) Branch, a part of IHSS, is responsible for both planned and reactive asset maintenance, asset management, and the oversight of utilities, contracts, and leasing for the CHS property portfolio across the ACT.

The Facilities Operations Manager (FOM) will work collaboratively with various departments within CHS. This role involves managing maintenance activities across all Canberra Health Services facilities, including the Canberra Hospital and off-site locations. The FOM will oversee internal tradespeople and contractors, ensuring a safe, healthy, and productive workplace.

Key Responsibilities

Under limited direction of the Senior Director of Maintenance, you will:

1. Manage planned and reactive maintenance undertaken by contractors and internal trade persons, including the management of rostered on call staff.
2. Management and supervision of facility coordinators and trade persons, focussing on HR compliance, WHS, planned and reactive maintenance and performance reporting. Undertake regular meetings, such as toolbox talks, with internal trade persons and contractors.
3. Undertake regular audits in relation to Work Health and Safety (WHS), and maintenance contracts, including:
   • Task observations
   • Contract maintenance performance
   • Plant room inspections.
4. Represent FM in meetings with internal and external stakeholders, to provide client areas with a high level of customer service and in escalating issues (as required) to reach effective outcomes.
5. Contribute to the development, implementation and progressive improvement of FM policies and procedures relating to WHS, and planned and reactive work order management.
6. Participate in the development and implementation of FM best practice maintenance and asset management activities, ensuring efficient and effective outcomes are achieved in relation to asset lifecycle.
7. Manage procurement activities relating to planned and reactive maintenance and/or the replacement of plant and equipment.
8. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

Competencies

Specific competencies include but are not limited to the following:

• Well-developed leadership qualities, including the ability to inspire and motivate others to achieve goals, identify and develop the potential in others, and assess and address future workforce and capability requirements.
• Professional and personable with effective communication skills and the ability to develop and maintain effective relationships with key stakeholders within the Directorate, across Government, and industry to benefit the quality-of-service delivery from Facilities Management.
• Adaptability and flexibility to accommodate change and provide responsive services to meet clients’ needs.
• An organised approach to work, managing competing priorities and attention to detail on work undertaken.
• Behave with integrity, honesty and transparency in performing your duties, managing and using government resources, dealing with contractors and providers, and working with clients and customers.

Qualifications and Experience

Essential

• Significant building, Infrastructure knowledge and/or project management experience.
• Have significant proven experience in the management of multiple facilities and building services maintenance.

Desirable

• Hold a relevant professional qualification in Engineering, Architecture, Project Management and/or trade qualification in the areas of electrical or mechanical services.
• Accreditation with a professional body recognised within Australia.
• Hold a white card and asbestos awareness training.
• Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
• Experience or knowledge of the CHS Exceptional Care Framework and all other related frameworks.

Prior to commencement

Appointment to this position is conditional on being granted and retaining appropriate clearances:

• Undergo a pre-employment National Police Check.

Important information

All employees are required to:

• Adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct.
• Act in accordance and comply with all relevant Safety and Quality policies and procedures.
• Comply with all relevant competency standards.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates, and contingencies.

What you Require (Key Selection Criteria)

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.

1. Proven high level skills and experience in facilities and asset management, delivering planned, and reactive maintenance services, and capital upgrades through trade persons and contractors to ensure facilities are compliant.
2. Demonstrated leadership and management experience including the management of staff and financial management.
3. Demonstrated understanding of the National Construction Code, Codes of Practice, and relevant Australian Standards as it relates to Facilities Management repairs and maintenance activities.
4. Highly developed interpersonal, oral and written communication skills including the ability to liaise and negotiate with a wide range of stakeholders on complex or sensitive issues.
5. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.

Work environment description

The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.